MyCloud turns off USB

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi there,

I have a MyCloud 3TB which I use as a harddrive for my mediacenter. When I use the USB port to connect another USB harddrive, the movies that I watch from this drive will stop suddenly, and the drive is very hard to connect to afterwards. It seems like the drive shuts down in lack of power. How can I solve this?

Regards Nicolaj

2

 It seems like the drive shuts down in lack of power. How can I solve this?

An externally powered USB drive, or a powered USB hub.

3

Powered USB Drive

4

 Powered USB Drive

You mean that the drive you’re having trouble with is not powered from the MyCloud’s USB port?  I assumed from this that your drive was USB-powered:

“It seems like the drive shuts down in lack of power.”

If it’s lack of drive-supplied power, then it’s down to the drive’s PSU; these can fail so that they don’t supply enough current. If it’s an external PSU, try a suitable replacement. If it’s internal, you may have trouble, unless you dismantle it, and move the drive to a USB enclosure.

Does the drive have a sleep function? Admittedly, I wouldn’t think it would have time to activate when used in a high-bandwidth application such as streaming video.

Oh, and if it’s a drive PSU problem, it’s the drive turning itself off, not the MyCloud…

5

I’m having a similar issue.  I have a POWERED 3 TB USB drive connected to the MyCloud (also a 3TB).  When I go to access the USB drive as a network share from my computer, after about 30 seconds, the drive unmounts from my desktop and then the entire MyCloud system becomes inaccessible.  No Dashboard access, no shared drives.  My only solution was to unplug the MyCloud, let it sit for a bit, and then plug it back in to reboot.

I was hoping to use this as a backup device, but it’s proving to be unreliable.  I was using an internal share on the MyCloud successfully for the last year, but I was running out of space, so I thought this would be a good solution.  So far, not so much. 

6

This is a well known bug with WD MyCloud. There are many posts on this topic where the MyCloud becomes unresponsive when a USB drive is plugged in. I have 2 MyClouds each with its own external USB connected so I can perform regular safe points. However, the only way I have managed to maintain stability is by downgrading the firmware to version 3. I thought that the latest firmware issued from WD had addressed this bug, but I am not prepared to take the risk in updating. Have you got the latest firmware installed?

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Yes, I’m running v04.01.04-422.  

It’s funny, after I posted last night, I unmounted the MyCloud in the finder and then re-connected to it, and it now seems stable.