I desperately need to recover the data on this external drive, any help please
Hi @vrsrinivas
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
It’s sad to hear about your issue, I suggest you first ensure that all connections are secure and try connecting the drive to another computer to see if it’s recognized. If the drive is detected, but you can’t access your files, consider using data recovery software, like Stellar Data Recovery Software, EaseUS or Disk Drill. You can first try their free edition, to know your recovery chance. If the drive shows signs of physical damage like unusual noises, it’s best to seek help from a professional data recovery service to avoid further damage
In order to recover data from an external drive, it is important to stop using it to prevent accidental overwriting. Start by checking the connections and trying different USB ports or cables. Utilize data recovery software such as Recuva, EaseUS Data Recovery Wizard, or Stellar Data Recovery to scan and retrieve the files. If the drive is physically damaged, it’s best to consult a professional data recovery service.
