2018-04-26 - I installed a My Book Live Duo (2 x 2TB; RAID 1) in a client’s site back in May 2013 to be used as a file server. It was ready to go and I installed nothing. Connected to a LAN which all office staff accessed. It worked beautifully until now. All the client’s PCs and laptops are Win 7 and the server is Windows SBS 2011. Clicking shortcuts to folders within gets an error pop-up box. The server can access the drive and some but not all the folders are there. The folders are all grayed out and clicking any one gets a pop-up error message.
The unit’s LED was RED. Un-plug, wait and re-plug the power turns the LED to Blue, then Yellow (stays yellow for a few minutes), then Red.
Brought the unit home and plugged it into my home network and the same results. While the light is yellow, I can hear sounds of wanting to start-up.
Brought the unit to a computer shop. The tech guy pulled the HDD out and connected those into his Windows 10 computer. One drive is bad and the other is still good. I can see the partitions and they are all healthy. I asked him to look into the folders and he cannot read anything of the good drive. It seems Windows 10 does not recognize its format.
I brought the unit home and tried to start it with just the good drive and got the same red light after blue and yellow.
The reason I got a mirrored drive is so that if one drive is bad, the other one can continue and I can at least extract data to be transferred to another unit. I’ve had failed RAID 1 drives in the past (internal to the server) and have always been able to transfer data to another device, until now. What good is the good drive if I can’t read it?
Can someone out there help me with this? My client does not mind buying new hardware but the data is irreplaceable.
