New MyCloud, slow transfer/stream

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,

I just bought a 4tb MyCloud solution, and I get terrible speeds transfering to it and streaming from it, i use FTP over LAN, and when transfering it stops transfering constantly and then resumes…

I have 2 My Books live on the same router, both work awesome…

Any ideas on what’s happening?

Or something i didnt set up correctly?

Thank you in advance.

2

What colour is your rear LED ?

3

Green on my MyCloud and green on my 2 others

4

Still having this problem,does anyone know something about this?

5

I’ve bought my cloud 3TB last month and I have same problem transferring bulk data from my old external hard drive to my cloud. I’ve tried several methods of copying data but almost same result (i.e. Less than 1 MB per second data transfer speed). The best result came when I connected my laptop and router through data cable instead of wifi. It gave me 3 to 4 MB per second.

If anyone knows better speedy way, please do share. Thanks.

6

I have the same issue, and this is my 3rd NAS. This product is very disappointing, to say the least.

7

what FW version? I would upgrade to 4.00.01-623

what have you copied to the drive so far? file types and quantities

was it slow in the very begining? or after some files added?

8

I’m with ethernet, on the same router as the 3 disks;

FW:v04.00.01-623

I’m transfering and trying to read from the first 10 files on the HDD

Transfer speed to the other 2 is a reliable, non stopping 20-30MB/s,

to the My Cloud one I get 1-3MB/s during 3s and then 3-10s freezes

9

This is how WD cloud **bleep**… 

10

Never had a reason to complain, all my WD worked flawlessly,

Now that I have a problem, tried to contact them via the support system, and haven’t got any reply for 5 days…

11

No wonder they dont reply  on your question, they are still busy with mine :confounded:

Could you manage to call the indicated numbers? Here in Germany the numbers run empty, are not known -.-

Sorry for spamming, but this device brings me straight into sarcastic mood.

12

what are you using to do the transfers? PC mac? finder/explorer/mycloud…

13

PC

FTP

FileZilla to write

Android/PC

For reading Read(any app)

14

Is there any reason you are doing FTP on a LAN? you should get much better results using File Explorer or even the mycloud program

15

I have the same speed with FTP in my case, with the same freezes

The reason to use FTP is preference, and I’m glad WD kept the option. :slight_smile: