New wdtv, 1.02.17, cannot detect usb-device

WD Legacy Products WD TV Media Player
1

Have had wdtv for years. Small to no problems. Use only external harddrive, no streaming at all. Bought a new wdtv for daughter the other day. First thing noticed is new GUI (the old one was better). But ok. The other thing is that the wd my book or the wd my passport is not detected. Waited for several minutes, in case the new wdtv was slow. Nothing happened. Tried the old one (same chassis but onother gui), 1.12.14. Both usb-devices detected at once. 

Is it something I am missing? I have used wdtv for years, since 1. generation, only for usb-connection. Have had almost no problems (use apple-tv for streaming :slight_smile:

Thanks

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tinuadmin wrote:

The other thing is that the wd my book or the wd my passport is not detected

so, are you saying the hard drives led lights don’t even come on when you plug the drive in ?

a bit strange … my wdtv (1.02.17) sees all my wd hdd’s (My Book, Elements and Passport) all are NTFS

things you can try … do a factory reset (yes, even if it’s brand new out-of-the-box)

Setup > System > Device Reset > Reset All Settings Back to Factory Default

content source button ?  press the red button on the remote and select “Local Storage”

if none of that works … keep your purchase receipt handy in case you bought a dud