No connection to My Book Live Duo via WD 2go App on iPhone or iPad

WD Legacy Products My Book Live Duo
1

I am getting always following error message when I try to access my MBLD via WD 2go

Device offline
The device is not accessible. Local documents are available

I have installed latest versions of firmware and App versions:
My Book Live Duo-Firmware is from 11. April 2013 21:47:41 CEST
WD 2go App-Version 2.30

I am experiencing this problem on my iPhone 4S and iPad3. I have the problem when I am connected at home via WLAN (same WLAN like the MBLD is connected). Also when accessing via mobile network (3G) I am getting the same error message. If I use at same time my Windows Vista notebook I can access all data when using Windows Explorer. But with the WD 2go App I can access without any problems my Dropbox.

Who can help me?

I have not defined any user or any shares. I am using only the standard which is the share PUBLIC and the user ADMIN. I have not changed my folder structure on the MBLD since several weeks. My MBLD is now 6 month old. The indexing is also fully completed.

2

Have you been able to connect using your mobile devices in the past?

Try turning off remote access and then back on.

3

Yes, I have been able in the past connect. But since several weeks I am unable to access.

I have tried to turn-off remote access and switched on again. But I still have this problem.

4

You should contact support for further assistance with this issue.

http://support.wdc.com/contact/index.asp?wdc_lang=en