Not able to connect remotely

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi,
I am not able to access files remotely.
I tried with mycloud.com and iphone APP.

thanks,
Dammanjit

2

Hello,

Please check the remote access settings on the dashboard and make sure that the ports 80 and 443 are open. Also see if you have a firewall on the router blocking the connection.

3

Thanks for the response.
Remote access settings look good. Where should I look for port 80 and 443 if both are open?
I don’t see any blocking in router settings.
When I login to mycloud.com from outside network it seems to be logged-in but nothing shows-up, it shows error message to check certificate and/or access. I can see in router logs incoming request from IP 129.253.8.24 that is western digital corporation IP.