Not Responding

WD External Drives WD Portable Drives
1

Hi, this is my second WD Digital hard drive that has failed on me, I tried to have a little faith and give Western Digital a second try but it is just not responding at all. The light indicates that it’s connected to my computer but it does not respond to my windows computer or laptop. I have important things in my hard drive that I need to retreive.

The serial number is WDBABM0010BBK-NEBB.

Thank you in advance

2

Sorry to hear that,

Do you feel the drive vibrating or spinning? Have you replace the USB cable? try connecting the drive to the computer back USB port.

3

I’m having the same problem.  The light is on but nothing is turning.  I’ve tried different USb cables and on different computers with no luck. 

ALso tried diff’t ports.

4

I am having the same problem tooo. I have checked all the different usb-port, still it does not work. the light is on but do not feel it spinning. check it on the control panel and it has all the utd drivers/new - but says code 10(??) with a caution sign next to the port: will not start

_ Please help me _ and tell what to do to make it work, I have ,like everybody else, very important information on it, also use it as my backup. so far i have use only a fraction of gig that is listed. help!