Nothing Works?!?!

The question is quite simple. Have you accessed the My Cloud Dashboard with a web browser, or used the WD My Cloud Setup for Windows software? Yes or no.

When the My Cloud is properly configured one should be able to access Shares (Public Shares and those they are granted permission to access) using Windows File Explorer.

If using Windows 10, make sure to update Windows 10 with the latest updates. As explained in the Compilation of Windows 10 Methods, Steps and Solutions thread there is a well known and complained about issue with the November update to Windows 10 that caused problems in Windows File Explorer where it wouldn’t properly see the My Cloud. The March update to Windows 10 fixed that issue (for most people).

Generally one cannot use Windows File Explorer to add folders (or Shares) to the root/top level of the My Cloud. One has to use the Dashboard to create the top level Share (or folder) and once that Share is created one can configure that Share for Private Access and assign User permissions (Full Access, Read Only, No Access) to that Share. Upon first setup of the My Cloud (at least on the v4.x firmware My Clouds) there are typically only three initial root/top level Shares created; Public, SmartWare, TimeMachineBackup.

When using Windows File Explorer (Windows 10 in the example below) one would generally select the My Cloud icon under Computer to access the My Cloud Shares (folders).