Total newb needs help

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi everyone, it seems like I have My Cloud set up properly on both my PC and in the app on my iPad, should I not be able to stream or download my files now, from my mobile or from any computer anywhere?

What am I missing?  Do I need to populate the folders with media files somehow manually, or is there some way that I have to do this in the dashboard using my PC?  Or what?

There is no content (media files like pictures, videos, music) showing up in any of the shares (folders) I’ve set up.

ie. No files or sub folders show up when I look in the folder tree on my PC, and also no files or folders show up when I look using my iPad.

Sorry if that is a dumb question, like I say I am a newb.

2

Hello

You need to copy the files to the shares manually so you can access then from a different loacation.

Check the link below for more information on how to access your files.

How to remotely access a WD My Cloud Personal Cloud drive

3

since we’re on this, heres another problem I encountered.

WD Smartware says that I qualify for an upgrade (free) to pro, but every time I’ve tried activating it I get an error message that says:

“Object reference not set to an instance of an object.”.

obviously i have no idea what that means.

4

by the way thanks very much for proposing a solution to my previous issue!!!  I’ll come back if it doesnt work but it sounds liike it will for sure!

D