I put my drive in storage for a while wile I house sat and changed my PC. Now the new software and tools will not recognise my Mycloud home NAS drive. I must go online and login to see it? What do I need to download to find my device on my Lan?
Hello,
Please refer to the following KBA article: Online User Guide and Solutions for WD My Cloud Home
Once again my question not answered just a link to many articles that do not describe my issue.
Why Can someone not see my screen shot and analyse the issue?
Regards
Colin
Your screenshots are not visible. If the My Cloud Home (MCH) had been sitting around for a while, the firmware on the MCH is likely to be quite outdated and required updating before WD Discovery could see it. Since you mentioned you could log into mycloud dot com and access the MCH drive that way, one way to update the MCH is to reboot it a few times over time and see what happens over a few days. The latest firmware appears to be 7.13.1-163 as of mid Feb 2021. It won’t hurt to check your WD Discovery app version as well to make sure it is up to date.
https://support-en.wd.com/app/products/downloads/release-notes/note_id/29476
