My Android App and os5.mycloud.com view of MyCloudEx2 Ultra OS5 is about 2 months stale. How do I get the view of my backup device to refresh so I can access my files on my phone?
Current Version: 5.24.108
Device Name: MyCloudEX2Ultra
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Note, there is a specific subforum for OS5 My Cloud EX Series where users more familiar with the EX2 Ultra may be able to assist. You can edit your post and move your post there if you desire. Or you can use the forum search feature (magnifying glass icon top right) to search through past discussions/posts to see if any match your issue.
OS5 My Cloud Series
http://wdstagingsplit.staged-by-discourse.com/c/os5/my-cloud-ex-series/255
If the data you see online is not up to date you may have to try and force the My Cloud to re-index using the My Cloud Dashboard. The following WD Support Knowledge Base Articles may be relevant to your issue.
Best Practices for My Cloud OS 5 Cloud Access and Indexing
https://support-en.wd.com/app/answers/detailweb/a_id/30014
My Cloud OS 5 Cloud Access Content Indexing FAQ
https://support-en.wd.com/app/answers/detail/a_id/30021
My Cloud OS 5: User Share Cloud Access and Indexing
https://support-en.wd.com/app/answers/detailweb/a_id/29223
My Cloud OS 5: Disable and Enable Indexing and Media Services
https://support-en.wd.com/app/answers/detailweb/a_id/29819
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Greetings,
We have reached out to you via direct message, so we request you kindly check and reply to your DMs so that we can assist you further.
I rebooted the NAS and it started indexing. Probably only had to toggle indexing
