Photos only low-res

WD Legacy Products WD TV Live Streaming
1

When accessing photos stored on my WD My Book drive over the local network, I only get a small thumbnail instead of the full photo.

Accessing the same file from my laptop I get the full resolution photo displayed.

If I set the display to show full size I just get a very blurry coarse image and i f set to actual size it is a very small image.

Have I got a setting wrong somewhere?

Thanks.

2

Hello,

I recommend that you contact WD Support for assistance on this issue.

http://support.wdc.com/contact/contact.asp?lang=en

1 Like
3

peejayw wrote:

When accessing photos stored on my WD My Book drive over the local network, I only get a small thumbnail instead of the full photo.

Accessing them with what?

4

im having the same problem when im using my WD live box hooked upto my TV and getting stuff from my QNAP. Did or have you found out whats cuasing this the problem and its annoying me. 

5

Sorry, accessing them on the WD Live TV. WHen i choose to view Photos stored on my drive I see thumbnails for all the photos in each folder. WHen I click on a thumbnail I get a very low-res image, it looks as if the thumbnail has just been scaled up to fullscreen.

If I access the ssame file from my laptop, connected by the same wifi network to the drive, I get the photos in their full resolution.

Thanks.

6

I get the same, has this ever been fixed?

7

HDKnows wrote:

Hello,

 

I recommend that you contact WD Support for assistance on this issue.

 

http://support.wdc.com/contact/contact.asp?lang=en

 

 

Yeah, good luck on that.

I’ve been reporting an issue regarding photos here for over a year:
http://community.wd.com/t5/WD-TV-Live-Streaming-Issue/Unable-to-display-almost-any-high-res-image-file/idi-p/419966/
…but I might just as well have been reporting it as a message in a bottle.

Perhaps one of you guys could at least confirm the problem for me?
If you check my report under “EDIT5”, I’ve uploaded some sample files that you could try out.

8

THEtomaso wrote:

HDKnows wrote:

Hello,

 

I recommend that you contact WD Support for assistance on this issue.

 

http://support.wdc.com/contact/contact.asp?lang=en

 

 

Yeah, good luck on that.

I’ve been reporting an issue regarding photos here for over a year:
http://community.wd.com/t5/WD-TV-Live-Streaming-Issue/Unable-to-display-almost-any-high-res-image-file/idi-p/419966/
…but I might just as well have been reporting it as a message in a bottle.

Perhaps one of you guys could at least confirm the problem for me?
If you check my report under “EDIT5”, I’ve uploaded some sample files that you could try out.

From the manual:      (page 210)

Image2.jpg
Image2.jpg600Ă—521 29.7 KB

Your photos.

Pic-01.jpg  4000 x 2250  Pixels (9.00 MPixels) (16:9)    JPEG, progressive

Pic-02.jpg  3872 x 2178  Pixels (8.43 MPixels) (16:9)    JPEG, progressive

Pic-03.jpg  4896 x 2754  Pixels (13.48 MPixels) (16:9)  JPEG, progressive

Pic-04.jpg  3776 x 2124  Pixels (8.02 MPixels) (16:9)    JPEG, progressive

Pic-05.jpg  3776 x 2124  Pixels (8.02 MPixels) (16:9)    JPEG, progressive

Looks to me like its all to do with size and progressive.

1 Like
9

Thanks a lot, richUK!
That explains it.

I wish I’d posted those sample files here a year ago, instead of using the issue reporting service, which turned out to be completely useless to me.

Of course, I should have read through the manual, but it didn’t even occur to me that WD’s 3rd generation media player had such ridiculously low compatibility specs for progressive photos.
…Especially because their 2nd generation player was able to display all those photos without any problem!

10

THEtomaso wrote:

Thanks a lot, richUK!
That explains it.

I wish I’d posted those sample files here a year ago, instead of using the issue reporting service, which turned out to be completely useless to me.

Of course, I should have read through the manual, but it didn’t even occur to me that WD’s 3rd generation media player had such ridiculously low compatibility specs for progressive photos.
…Especially because their 2nd generation player was able to display all those photos without any problem!

Re-save them as non-progressive and they all work.

11

richUK wrote:

Re-save them as non-progressive and they all work.

No. I’d still have to resize a lot of the pictures I’ve got.
The gen.3 player doesn’t even support as high resolutions as gen.2 did.
Considering the extreme resolution of todays digital cameras, this is a major drawback for a media player.