Does anyone have a direct number of someone at WD that can help resolve an ongoing issue (since March 14)? I have spent many hours on the phone with tech support and sending emails but have yet to resolve my issue. I purchased a MyBookLive in January. It worked for two weeks then died (no Dashboard access) after a firmware update; and, of course, it was mere days over the 30-day return policy at Best Buy so I had to go through WD.
I paid for an advanced RMA only to receive another MyBookLive which died within 15 minutes of plugging it in… same issue–no Dashboard access and a database error. I was told I needed a new drive. This was purchased to back up photos, music, etc–two dead drives in less than 30 days did not instill confidence so I requested a different drive altogether. They agreed but…
I am told they’ll “call back” or I need to “send an email to confirm” in between numerous phone calls and being put on hold while they “talk to their supervisor.” I’ve sent the required emails but never get a response which leads to… you guessed it… calling tech support again and going through the same cycle. Today, I was also told the replacement drive would take two weeks to arrive. I’m fed up and just want my money back for the original drive but, yet again, I’ve been told to send a confirmation email and someone would get back to me.
Is the tactic is to wear you down until you just give up or take so long that the product is out of warranty and/or past the free 30 days of tech support? If so, it’s working–I’m exhausted and frustrated. Could someone please help–I have a $180 hockey puck sitting on my desk.
Thanks.
