Plex is a complete mess - can't play any media

My Cloud Home - Personal Cloud Storage My Cloud Home
1

I’m just a few weeks in to owning a My Cloud Home, and I’m already beginning to think I made a huge mistake buying it. No web browsing, dlna, or smb access. I can only access it directly through a mapped drive on my pc. Otherwise I’m left with the android app on my phone and tablet, which are no good as they don’t have an integral media player, and sending music one song at a time to an external media player, is no fun at all,or Plex. And therein lies the main problem. For some reason Plex has just stopped working. I tried to use it last night and it couldn’t find my My Cloud. I ended up just pulling the power cable and restarting it, but even then it wasn’t found by Plex .I got so fed up with it I just went to bed.

So I tried again this morning. This time I got a message on my phone, that the “server” hadn’t been claimed and to to claim it again. I did this, and things started working again. Or so I thought. I was able to browse through all of my music, but couldn’t play any of it. My pc Plex player still can’t find the server. The pc media server can find the My Cloud but throws up errors when trying to play anything.

When I first set the My Cloud up on my pc, when I browsed the mapped drive, Plex and its subfolders had green dots against them. These are gone now too. And the folder hierarchy of the My Cloud is different in Plex than on the Plex folder on the My Cloud. Where the drive shows the subfolders as Shared Home Videos, Shared Home Videos, Shared Music, Shared Photos, and Shared TV Shows, the Plex server shows them as Home Videos, Music, Music Videos, Photos, and TV Shows. So I can’t even find videos I’ve stored in the Shared Movies folder.

Is there any way to get Plex working as it should without having to wipe the drive and start from scratch?

2

There was an update to plex last week, mine misbehaved all week with scanning all files, red dustbins on all the other night, so restarted mycloud home and plex seems to now be stable and working again, can’t really say I’ve had many issues with plex previously, it’s just worked fine. Maybe check to see if your plex has been updated, (maybe why it wasn’t working right??)if not , restart your home and it should update…but beware, it may scan all your files, so may not be that useable until it’s completed…

3

Unfortunately not. The pc web server app is showing all the content but can’t play anything. The pc media player doesn’t detect the my cloud. The android app says the my cloud server is unavailable and “check your connection, make sure my cloud home is happy and try again”. It does have a very cute cartoon pic of a racoon playing guitar and singing, with a sloth (I think its a sloth) playing guitar. That is on both my phone and tablet. I think I’m just going to transfer all my content back off the drive and return it as faulty. Because something certainly isn’t working properly.