Plex not accessable after firmware update (EX2100)

[BurnsD]

Getting this error when trying to access my plex server on my EX2100. Was working last night then got a notification that firmware was updated now cannot access plex server. able to access all data on the drive. I currently have reserved port 32400 on my server and router for plex. Any one else having this issue or know how to fix?

I have rebooted the cable modem, wifi router, and EX2100. Also rolled back firmware to previous version (didn’t work) reinstalled back to firmware and rebooted once more time. no luck.

Uninstalled Plex, rebooted NAS. went to plex.tv and downloaded and installed latest plex server software. again no luck

Running windows 10. tried Chrome, IE 11, and Edge. all the same error.

thanks
David

[ERmorel]

Hello,

When you said that you rebooted the NAS, you mean resetting using the physical button on the back of the unit? if not, please try that.

Let’s see if any of the users that are using Plex can share some information about it.

[BurnsD]

I didn’t do that but I went into the system settings → Utilities → System restore

Wait to do a full reset till I exhaust all trouble shooting steps.

[JediNite]

@BurnsD,

Have you tried to enable SSH on the NAS and check if the Plex services are running ? On my NAS it looks like the following
root@WDMyCloudEX4100 root # ps -aef | grep -i plex
root 5705 1 0 Apr02 ? 00:02:53 /mnt/HD/HD_a2/Nas_Prog/plexmediaserver/binaries/Plex Media Server
root 5777 5705 0 Apr02 ? 00:03:25 Plex Plug-in [com.plexapp.system] /mnt/HD/HD_a2/Nas_Prog/plexmediaserver/binaries/Resources/Plug-ins-cece46d/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 0.9.16.3.1840-cece46d /mnt/HD/HD_a2/Nas_Prog/plexmediaserver/binaries/Resources/Plug-ins-cece46d/System.bundle
root 6130 5705 0 Apr02 ? 00:02:08 /mnt/HD/HD_a2/Nas_Prog/plexmediaserver/binaries/Plex DLNA Server
root 22554 22429 0 20:29 pts/0 00:00:00 grep -i plex

Cheers,

JediNite