Problem playing videos

Hi guys,

I just recently got a WD Live TV hub and I’ve been putting all the HD videos I have onto it. The problem I have is that the Hub doesn’t “see” some of these videos. At first I thought it could be because of the size of the file (~4 - 10 GB) but I’ve read on numerous forums that people have had no problems playing files the size of 32Gb… so back to square one.

I assume it must be a codec issue so I’ve got some media info to share. The following is an MKV which the device can see and play:

General
Unique ID : 0 (0x0)
Complete name : Z:\Shows\XXXXXXX.mkv
Format : Matroska
File size : 1.46 GiB
Duration : 58mn 6s
Overall bit rate : 3 591 Kbps
Encoded date : UTC 2010-02-22 21:41:29
Writing application : no_variable_data
Writing library : no_variable_data

Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 3 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 58mn 6s
Bit rate : 3 199 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.145
Stream size : 1.27 GiB (87%)
Writing library : x264 core 85 r1442tw
Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=30 / sliced_threads=0 / nr=0 / decimate=1 / mbaff=0 / constrained_intra=0 / bframes=6 / b_pyramid=1 / b_adapt=1 / b_bias=0 / direct=1 / wpredb=1 / wpredp=0 / keyint=240 / keyint_min=24 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=3199 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English

Audio
ID : 1
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 58mn 6s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 160 MiB (11%)

And this is an MKV the device cannot “see” (and therefore play):

General
Unique ID : 201418692919847073125178714347898708207 (0x9787D446CD8D47C2BC94B6DB6538A0EF)
Complete name : Z:\Movies\HD\XXXXXXX.mkv
Format : Matroska
File size : 4.36 GiB
Duration : 1h 40mn
Overall bit rate : 6 219 Kbps
Encoded date : UTC 2011-05-27 09:48:05
Writing application : mkvmerge v4.0.0 ('The Stars were mine') built on Jun 6 2010 16:18:42
Writing library : libebml v1.0.0 + libmatroska v1.0.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Format settings, GOP : M=4, N=58
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 40mn
Bit rate : 4 709 Kbps
Width : 1 280 pixels
Height : 528 pixels
Display aspect ratio : 2.40:1
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.291
Stream size : 3.22 GiB (74%)
Writing library : x264 core 115 r1995 c1e60b9
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=24 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc=2pass / mbtree=0 / bitrate=4709 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:1.00
Language : English

Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1h 40mn
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 1.06 GiB (24%)
Title : English
Language : English

Can anyone help me out? I’ve trawled through the user manual but it’s not very specific saying only that it supports the codecs that are listed in the Media Info…

Many thanks!

If you mean by “the HUB doesn’t “see” some of the videos”  that the files don’t show up, then the problem isn’t with the files, but that the HUB isn’t indexing them.  This does happen occasionally and is a known issue.

The simple solution is to unplug the power cord, then plug it back in.  Once the HUB finishes compiling the library your files should show up.

If you mean by “the HUB doesn’t “see” some of the videos” that the files don’t show up

Yes that is what I mean. I was hoping I wouldnt need to do reencoding :slight_smile: Thanks for your suggestion - I will try it out when i get home and let you know how I go.

hi … i bouth a WD Tv Live HD media player… and i have updated to las version but it does not work with WMV format and when i put a lot of videos with WMV formats it views that “unable to play the selected file.please see the user manual for a list of supported file formats”. i want to ask u this problem will fix in a new frimware of WD Tv live Hd media player or not? this is my file detail: General Complete name : D:\Motade Ejbari Part2.wmv Format : Windows Media File size : 107 MiB Duration : 32mn 0s Overall bit rate mode : Constant Overall bit rate : 467 Kbps Maximum Overall bit rate : 710 Kbps Encoded date : UTC 2010-12-27 20:54:57.359 Video ID : 2 Format : WMV2 Codec ID : WMV2 Codec ID/Info : Windows Media Video 8 Description of the codec : Windows Media Video V8 Duration : 32mn 0s Bit rate mode : Constant Bit rate : 636 Kbps Width : 320 pixels Height : 240 pixels Display aspect ratio : 4:3 Frame rate : 30.000 fps Bit depth : 8 bits Bits/(Pixel*Frame) : 0.276 Stream size : 146 MiB Language : English (US) Audio ID : 1 Format : WMA Format version : Version 2 Codec ID : 161 Codec ID/Info : Windows Media Audio Description of the codec : Windows Media Audio 9.2 - 64 kbps, 44 kHz, stereo (A/V) 1-pass CBR Duration : 32mn 0s Bit rate mode : Constant Bit rate : 64.0 Kbps Channel(s) : 2 channels Sampling rate : 44.1 KHz Bit depth : 16 bits Stream size : 14.7 MiB (14%) Language : English (US) what should i do for WMV format to play in WD Live tv hd media player? best Regards

hi … i bouth a WD Tv Live HD media player… and i have updated to las version but it does not work with WMV format and when i put a lot of videos with WMV formats it views that “unable to play the selected file.please see the user manual for a list of supported file formats”. i want to ask u this problem will fix in a new frimware of WD Tv live Hd media player or not? what should i do for WMV format to play in WD Live tv hd media player? and the below file is my file detail : http://www.uploadbaz.com/9ssm1zboa97h please cheak it and help me about it… best regards…

I didn’t look at your file link.   YOu could have just posted the detail in your post.

But I suspect the WMV files are WMV2 format, and the WDTV supports only the WMV9 format.   Also, the WMV9 format cannot be using DRM.

Yup, same problem I had until I got something that would convert the wmv files to a proper format. There is a program that is free that does a pretty good job converting the files. I’m not advertising just suggesting a program called Freemake Video Converter. You can search and find it with no problem.