Problems with sync

Hello everyone.
I have a WD MyCloudMirror and it is not doing the synchronization.
A message appears, but it does not appear complete, so I can not tell what the problem is.
Can anyone help?
The message is this:
“The cloud storage device…”.
Thanks for your help.
Good afternoon

Hello, PedroAlex

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

The link below will allow you to call support

Hello.
Thank you.
Good evening.
Pedro Alexandre