Really disappointed with the WD My Cloud online access service!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I bought the My Cloud from February and have never got my mind at ease using it. Now the wd2go.com site just doesn’t work. I can log in and see my device but cannot access it. The download link I create using the mobile device or the My Cloud app on Windows also doesn’t work.

The weird thing is I can still access my device from mobile and the windows app. But the link and the website refuse to open. I use My Cloud mainly to send links of my documents to my clients, so I guess I must get back to the good old email way again.

I feel like you guys just trick us into buying it and hang us dry with the low quality service. I will never buy a WD product again.

2

Quick suggestion – check whether this is a Java issue. I’ve installed the latest version of Java in a desktop at work and run into several problems. Will write about those soon.

Rafael

3

A good description of exactly what happens when you use wd2go would help. After entering wd2go and clicking on enter what happens? Below is what should show.

wd2gosignin.JPG
wd2gosignin.JPG986×692 19.8 KB


After signing in what happens? Do you see your My Cloud device as shown below.

wd2go1.JPG
wd2go1.JPG971×667 45.7 KB


What happens after you click on WDMYCLOUD as shown above? Do you see what is shown below?

wd2goopen3.JPG
wd2goopen3.JPG876×555 68.6 KB


The more information you provide the more likely someone here can help.

If you have Windows 7 or 8 run the Problems Steps Recorder, save the information and send it to Western Digital.

Posted by,
cat0w (USA)

4

Thank you both for your replies. I can get as far as the second pic above. When I click on the device, the browser (I use Chrome and IE) just loading and show The page is not available. I have checked the Java update and it said I have the latest version.

Especially the download links I create can’t be downloaded anymore.

I can still access the device from my iphone app and desktop app. That’s really weird.

5

Well, I think it’s ok now. I just reset the device and it fixed itself.

I have to deal with many occasional troubles before so this time I just assumed it’s the wd2go server’s fault and didn’t try to reset my device.

Thanks you guys for trying to help me! I hope WD would issue a more stable firmware so this won’t happen again.