RMA Creation Failed (STATCODE355)

WD External Drives External Drives for PC
1

WD Elements 16TB drive failed within first 60 days of use.

Tried to create an RMA after registering the product. Get through all steps until submitting credit card info to pay for return postage, I get the following error and have to restart entire process. Any ideas?

RMA Creation Failed
There was an error processing your RMA. Please contact us for additional support.
(STATCODE355)

2

Tried a different credit card and it worked.

1 Like