Hi all,
Wondering if someone could help me or give me some info on how long a RMA usually takes Never had to RMA to western digital before.
Basically, Iv been having some troubles with my WD Caviar Green The drive is Just over a year old now id say. I ran a couple of Tests Which if stuck down the results below :
Data Lifguard :
Fails quick test and Extended with status code =007, failure checkpoint 97
HD Tune Pro
(C5) Current Pending sector Warning
(C7) Ultra DMA CRC Error count Warning
Also Said i had unstable and Bad Sectors
Anyway i decided to RMA the drive which i did on the 4th-Jan, I then sent the item by first class Recorded delivery to WD (Im in the UK Btw) It was recieved and signed for on the 6th-Jan and since then the item still shows up as Waiting for product. I have sent a Email in which i did on the 12th-Jan and never got a reply from that it has changed to on the status saying Escalated. I did also try to Call WD But i got told i was gonna be put through to another department and got cut off that was before i emailed them.
Thanks
