Samsung TV no longer displaying all files

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have two Samsung TVs (series 5 & 6) that I have used for the last 3 years to connect to my MyCloud device and watch videos. Recently I’ve found that I can’t access most of my video files and photos. I’m not sure what has caused this.

I can still navigate to the relevant folders on the TVs and can see a small number of files but most aren’t visible - particularly .mp4 files. I’ve checked my settings and can’t see any obvious issues as I haven’t changed anything. I’ve also put one of the files on to a memory stick and put it into the TV and it’s fine so I know the files are OK. Other devices are fine and can access all files via the MyCloud app or alternative apps.

I’ve checked my TVs and neither have had a firmware update for a few months so can’t see that being the problem.

I’m struggling to identify whether its a TV, My Cloud or possibly broadband issue. I have changed my broadband provider a month ago but it has worked successfully since then. Has anyone come across this before?

2

Assuming you’re using the DLNA Media Server on the MyCloud to stream to your Samsung TV’s … have you tried Re-Scanning and/or Re-Building the DLNA Database ?

rescan
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3

Thanks for your response. I had tried to rescan the DLNA database and it had progressed quite far but failed to complete a couple of times. The third time I left it running overnight and it completed successfully. I then tested the TVs and both are now displaying all files again. Thanks for your help.