Scrolling won't stop, uncontrollable, serious issue

WD Legacy Products WD TV Live & Live Plus
1

When I press any of the four arrows on the remote, the cursor on screen rapidly and continuously scrolls through all visible menu items again and again without stopping.  The only way to stop the scrolling is to press the Stop button (located just beneath the down arrow). The scrolling is so quick to that I have to time it just right (and it can take many tries) to get to select the right item. This same behavior takes place on the onscreen keyboard, which makes it almost impossible to use.

I purchased this unit at Best Buy this morning. Yesterday evening I purchased this item also at BB and returned it because of the same problem. Now that it has happened with two sealed retail units, I am thinking it is not a defective unit but rather an issue.

When I picked up this replacement unit and installed it, initially scrolling was ok, but after I was prompted to install the firmware update (3/30/10, the one that gives it compatibility with Windows 7) the problem started. I am not aware of any means of dropping back to a prior firmware release, not do I have any particular interest in running outdated firmware.

It is matters, I am hooked up to a wired connection via ethernet, and to my TV via HDMI.

I am quite frustrated, and would appreciate hearing any suggestions. Thanks.

2

I bet it is your remote failing. When you press a key, it keeps sending the code, getting stuck. I would replace the remote, or use a Harmony remote that supports WD TV Live…  Al

3

I tried my Harmony 880 with the first defective unit, but it did not seem to help. However, I will try again with the replacement unit, as it is easy enough to do, though I am not optimistic. Also, what are the chances of two brand new remotes going bad in exactly the same way? Pretty slim, I would imagine.

4

Have you got any other remotes in the room that could be faulty or interfering with the WDTV.

Also:

try resetting via the side button with the unit on.

resetting to factory defaults via the internet menu.

unplugging the unit from power for some minutes (not seconds).

Do all the above one after the other before using the WDTV.

Sometimes this helps particularity after a firmware update.

5

Mine just started doing the same thing, changed the batteries and now it’s fine.

6

In both cases, I used the fresh batteries included in the retail packages, but  will try new batteries, hope it is that simple :slight_smile:

7

Hi, Davidw214

did you resolve this issue?

I just started having this issue as well… yes fresh batteries are installed.

Using firmware 1.0.2.21

8

Same issue here as well and very frustrating. I have tried new batteries, using the remote in the dark and switching between Gen 1 and Gen 2 remotes.

9

Same issue here…New batteries in the remote! Dont have another remote to switch between. Seems like a broader issue to me. Sounds like WD should chime in here!

10

MikeSmedley wrote:

Same issue here…New batteries in the remote! Dont have another remote to switch between. Seems like a broader issue to me. Sounds like WD should chime in here!

Have you tried resetting your unit to factory defaults and unplugging for a few minutes. Does this happen if you take the remote out of the room.