I have both unprotected and protected shares on my 3GB MyBookLive NAS. I have no problem accessing the unprotected shares from Windows 10, but I cannot get access to password protected shares. It seems as though the security credentials are rejected, but I can’t really tell. Windows repeatedly presents the “Enter network credentials” popup. I have no idea whether the problem lies in Windows of MBL. No errors are logged in Windows. If any errors are logged in the MBL NAS I don’t know how to find them.
Just to make this more interesting, I was able to access a secure share once yesterday, but I have no idea what I did differently that time. I’ve rebooted both MBL and Windows just to make sure everything was reset.
Does this problem sound familiar?
Does anyone have any suggestions for diagnosing the problem?
Some additional information. Somehow the credentials I set on the secure share have been applied to either the whole NAS or to all shares on the NAS. The list of shares on the MBL console does not show any except the one share as secured so I assume credentials have somehow been applied at the drive level. (I do not need the credentials to access the MBL console - just for access to the drive from my PCs.
I don’t particularly mind setting security on the drive, but it’s a pain trying to figure every place I now need to add credentials.
Edit:
Further testing indicates that I need to give the credentials once to access the the NAS and again to access the secure share. At least my backup software had to do that.
Hello,
Sounds like windows is asking for the network credentials. Can you share a screenshot of what you are getting?
Yes. Windows is asking for network credentials:
But for over 3 years it didn’t do that. Then suddenly yesterday (after messing around with a secure store) the network credentials were needed on all 3 of my PCs.
I’m actually not sure what all “network credentials” implies. The userid and password that satisfies Windows is associated only with the private share I created. But Windows now needs that userid and password to access the device … even to get at the public shares.
I know it’s not (just) a problem in Windows since all 3 of my PCs require it. It looks like somehow in MBL I’ve associated this userid and password with the whole drive.
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I just bought the My Cloud Mirror yesterday and started the set-up today with a Windows 10 Laptop and the Drive direct Ethernet to my Router. Same issue.
Since starting this thread I’ve discovered that Windows allows just one SMB connection between a Windows user and a NAS server. If that connection is to a public share, all public shares on the drive can be accessed by that user. If that connection is to a private share, not public shares can be accessed by that user. (I suspect that any private shares that use the same credentials can be accessed.)
There is an exception to this limitation: Windows can’t tell that a NAS drive addressed by name and the same NSA drive addressed by IP address are the same drive so that one user can actually have easily have two connections - one by name and one by address.
As near as I can tell, this limitation is completely on the Windows side; the NAS drive’s server doesn’t care.
