Sending cable to RMA for faulty My Passport Ultra

WD External Drives WD Portable Drives
1

Hello,

I have a 3TB My Passport Ultra hard disk which doesn’t works. It isn’t detected by Windows and WD Utilities cannot format it. So I have created a RMA for this drive and I don’t find clear if I have to include the cable of the hard drive or not and doesn’t want to send it if later WD won’t send me the cable or a replacement. I have opened a support ticket (# 090417-12292385) but WD didn’t contacted me in two days, that’s why I am opening this topic.

Thank you for your information.

2

Keep the cable, the RMA replacement will include a cable, keep the old one as a spare.

3

Thank you. I also was contacted by WD minutes ago