Serious issue with the Public share - Need HELP!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hello,

I’ve had a MyCloud 4TB device for a few months now and been very happy with its performance and everything.

I use the Public share created by default to store all the movies and TV series I have so they can be shared on the WiFi.

Yesterday I decided to download the iOS application in order to stream on my phone (being lazy), it works fine and I can see all the files and stream properly. Since I have this application installed, I cannot access the Public share on my Windows 7 anymore, it says access denied. When I go to the web interface, the “Public Access” button has been set to OFF and is grayed out I tried everything I could to turn it back on I can’t; reboot, firmware upgrade, …nothing works. I read somewhere I can’t reset as there’s a risk to lose my files (around 2TB of movies), that would be catastrophic.

Searched the web everywhere, can’t find a solution how to turn public access back on; please help!

Thanks in advance!

2

Are you able to provide an image of what you see when you look at the public share on the Dashboard?

Posted by,
cat0w (USA)

3

Not sure how that got set to off.

I would do a system only restore, this deletes users, resetes default passwords and sets all shares to public and leaves data in place