The data volume 1 on the drive is not accessible. Code:4

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi guys!

I hope someone can help me, I just have this alert:

The data volume 1 on the drive is not accessible. Contact Customer Service.
Sunday, 2014 December 14, 21:20:12
    Code:4

I’ve already contact Customer Service via support ticket.

Please help me!

2

Hello and welcome to the WD community.

Try to go to Storage on the dashboard and check if the smart status on the drive is good, also you can do a scan o a drive to see if the drive is OK by going to the utilities section and scan disk, from there you can select the volume you want to scan this will depend on the RAID setting you have on the unit.