The URL can't be shown for password protected files

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

IPAD App opens all microsoft office files (word, excel, powerpoint) on My Cloud drive remotely UNLESS the file is password protected. Then the message appears: “The URL can’t be shown”.

Does anyone know how to fix this? I’d prefer some files retain their own security as a safety measure.

2

Hi poppins,

Are you getting this error on My Cloud Mobile App?

3

Yes, the mobile app on iPad.