[TIME MACHINE Back Up] Any Mac users having issues with TM?

My Cloud OS 3 Personal & Network Attached Storage My Cloud DL Series
1
  1. Open Time Machine Preferences… →
  2. Add Back Up Disk (Encrypt Backups “unchecked.”) →
  3. Select, TimeMachineBackup (on “WDMyCloudDL4100_AFP_TimeMachineBackup.”) →
  4. Select, “Use Disk.”
  5. Connect as: Guest
  6. Then I get this error message: "Time Machine can’t access the backup disk “TimeMachineBackup”. The operation couldn’t be completed. (OSStatus error 2.)

I’ve just got off the phone with WD Tech support, ran a bunch of commands, troubleshooted everything from reboot to directly connecting the Ethernet cable from computer to NAS etc…did it all.

They’ve concluded that it may be a faulty device and to do an exchange under warrenty and/or contact the store for a replacement.

The strange thing is that everything else seems to work fine.

Here is my set up in case you’re wondering:

Mac Book Pro → [Ethernet + USB 3.0] Adapter connected in the Thunderbolt slot => Gigabit Switch <= NAS directly connected to Gigabit swtich.

Gigabit Switch => connected directly to the Router.

I was maybe thinking that the Adapter may be the culprit, however, I’ve ran a successfull Time Machine Back up by plugging my external hard drive directly into the Adapter via USB 3.0 as the Adapater is a: [Ethernet + USB 3.0 → Thunderbolt Port on the Mac.]

Any ideas?

2

Hi

What’s the OS version that you are running?

Are you able to test running a backup from a different computer?

3

DL4100 Firmware is up to date. (Ver. 1.06.133)

MacBook Pro is on 10.8.5 (On purpose) as I’ve found it along with 10.9 to be way more stable than the failed 10.10.

Do you think the OS version has anything to do with it? On WD’s site it has 10.8 as being compatible. Strange…

Thanks!

4

iunlock wrote:

  1. Open Time Machine Preferences… →
  2. Add Back Up Disk (Encrypt Backups “unchecked.”) →
  3. Select, TimeMachineBackup (on “WDMyCloudDL4100_AFP_TimeMachineBackup.”) →
  4. Select, “Use Disk.”
  5. Connect as: Guest
  6. Then I get this error message: "Time Machine can’t access the backup disk “TimeMachineBackup”. The operation couldn’t be completed. (OSStatus error 2.)

I’ve just got off the phone with WD Tech support, ran a bunch of commands, troubleshooted everything from reboot to directly connecting the Ethernet cable from computer to NAS etc…did it all.

 

They’ve concluded that it may be a faulty device and to do an exchange under warrenty and/or contact the store for a replacement.

 

The strange thing is that everything else seems to work fine.

 

Here is my set up in case you’re wondering:

 

Mac Book Pro → [Ethernet + USB 3.0] Adapter connected in the Thunderbolt slot => Gigabit Switch <= NAS directly connected to Gigabit swtich.

 

Gigabit Switch => connected directly to the Router.

 

I was maybe thinking that the Adapter may be the culprit, however, I’ve ran a successfull Time Machine Back up by plugging my external hard drive directly into the Adapter via USB 3.0 as the Adapater is a: [Ethernet + USB 3.0 → Thunderbolt Port on the Mac.]

 

Any ideas?

Since you try to backup to TMB using Guest, that is why you get that error (OSStatus error 2.).  Go the your NAS dashboard → Share and make sure TMB is turn on for PUBLIC share.  Unless you don’t want TMB sahre to be public then next time backup your data to TMB using a credential account that your have allow to access the TMB share.