Tried to do warranty said there was an error tried to do a support ticket got an error

WD Internal Drives Desktop & Mobile Drives
1

Can I just not have the worst possible experiance doing a simple arranty echange.

That would be great.

The support ticket error is: An error was encountered during knowledge base search.

What the **bleep**, I am trying to add a ticket and coule care less about some knowledge base **bleep**.

The warranty said the warrant y was not good because it’s oem. It’s not I bought it from newegg with a 4 year warrantly less than two years ago.

2

when you buy new drive, you should register your product (new hdd) to WD support portal

https://westerndigital.secure.force.com/

if the product is official, u should got warranty exactly starting your purchase date

also with product registered on WD support portal, it easier to request for RMA

although some OEM disk might not get warranty, because the disk is RMA thru OEM rather than WD directly

such as DELL OEM

but i think you should still can register your product on WD support portal

also beware for counterfeit product, lately seems more counterfeit hdd spreading in market

3

Hi,

I have passed this along to support, please check your private messages

4

Thanks for the call. I replied to your email with the image and it said I have a poor MTA and bounced it.

Why would you use such a unreliable spam filter? Everyone knows MTA is BS. I send hundreds of emails and get them all day everyday and have never sent spam. Reverse dns and proper records are set! There is no reason for a poor anything, my email is clean as a whistle.

So much trouble just send back a drive that died the first day I tried to use it.

Please hire a better customer service manager so people can get decent help when your products fail. Fix your support desk to work, get rid of MTA filters on your email, it’s not 1999. And let people do a warranty in your system without jumping through 500 hoops.

Right now your support and customer service is horrible.

I also have no way to contact you now other than posting on this forum. Awesome!

5

I also can’t register, this is just wonderful. Exactly what I want to do with right now.

Thank you for registering your product(s), 0 product(s) were registered out of 1. The following asset(s) failed to register: because it’s either an OEM product or the warranty has been voided. For further assistance, please contact the WD support team

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I bought it less than a year ago from newegg.com, july 21st to be exact.