Unable to connect to remote server

I was trying to add a new folder to sync with my cloud. I opened the WD Sync and dragged the folder from my desktop to the sync window as the instructions state. It pops up a new window and after a few minutes says cannot connect to remote server. I unplugged the cloud, restarted my computer and still nothing.

I uninstalled WD sync. Reinstalled it. Did the most recent update and now it’s telling me Unable to connect to remote server when I try to “link” my cloud to the sync.

I’m at a loss as to what to do to fix this issue. Can anyone help get me back up and syncing again?

Thanks!
Caroline

Perhaps it would be best to contact WD Support about this. You can do so over the phone or via E-mail.