Unable to find Credentials and cannot connect to My Cloud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I’m setting up My Cloud on my new Windows10 after having used Windows7.
It has become pretty infuriating as the WD taken on a life of it’s own. Trying to set up the new PC with the My Cloud I was asked to enter my Username and “Credentials”.
As I have never set any credentials and having been kicked off the WD HDD I almost gave up. I rebooted and then all of a sudden without asking for any Password or credentials I was connected. Then the same thing happened after I tried to set up connection on my phone. Rebooting - credentials - Username etc.
Finally yesterday I was online again and everything worked.

The joy was short lived :confounded: Today I wanted to access my files via my PC and again I’m asked tor Username and Credentials. Connecting via my smartphone works, but slowly and I have access via web interface. The WD Quick View Desktop app is downloaded, but nothing happens when clicking the icon. WD Smart ware opens but no access to My Cloud.

Please help!

2

@Deepthroat
First, go to Credential Manager in the Control Panel and see if anything for your My Cloud exist there. If it does delete/remove it and that should stop you from being asked for your crendentials.

image
image832×229 14.5 KB

Second, right click on WD Quick View and see what happens.

Third, here is a link to the SmartWare User Manual.

Are all you devices in the same Workgroup? Have you set everything up in the Dashboard?

All these topics have been discussed before, you can find these topics by using the search icon at the top right near your avatar.

3

I removed what there was in Credential Manager under Control Panel.
When I right click the WD Quick View icon I get Run as administrator, Open file location, Pin to… Even Run as admin does not open anything.

WD SmartWare2
WD SmartWare2781×779 68.5 KB

Sorry not sure what you mean by “All devices in one Workgroup”

I deleted al WD programs and re-installed them. and zero helped. I’m able to sign into the Dashboard but it is extremely slow to load.

Opening the SmartWare program and I’m asked for credentials, which I was not before.

WD SmartWare
WD SmartWare1700×1258 105 KB

The SmartWare Manual lists nothing about credentials or Windows10 OS and on WD’s “Support” page there is only an outdated manual

  • "User Manual 4779-705147 (PDF)
  • (P/N: WDBCTLxxxxxxx-10, FW 02.xx.xx) "
    unfortunately it only covers up til OS Windows8

Another program / app does not see the MyCloud at all

WD SmartWare3
WD SmartWare31611×900 79.7 KB

:slightly_frowning_face:

4

If you pin Quick View to the taskbar and then right click on it you should see this.

image
image421×234 24.1 KB

Have you set up everything in the Dashboard? Workgroup is under Settings>Network. See image below. Click on, tap or activate image to enlarge it.

image
image982×802 38.3 KB

5

Windows Workgroup. You need to make sure your MyCloud and any Windows devices are set to use the same workgroup. Google the subject for further information.

The credentials you require are your MyCloud username and password.

6

cat0w and cpt_paranoia thanks.
The WD really has a life of it’s own. Sitting up late last night and trying it all re-boot, re-set, re-install and nothing worked - I finally gave up.

Then this morning I did a 40 sec reset again and voila

Don´t have any explanation :face_with_raised_eyebrow: