For the past several weeks I have been unable to login to my dashboard. It seems like it accepts my password but takes me right back to the sign on screen. When I enter a different password I’m told that the password is not right. So it knows I’m entering the right password, but I just can’t get to my dashboard.
Hello,
I recommend you try resetting and/or power cycling your drive and then try again.
I’ve done that a couple times and I still can’t get in.
Im having the same problem. This is really annoying and the shut down feature doesn’t work for me???
Try a 4 second pin reset on the back.
4 seconds resets
Device Name, IP Settings, and Administrator Password
40 seconds does
Performing a System Restore through the Reset button
The Reset button may also be used to perform a System Restore on the device. At the same time as the power is plugged to the WD My Cloud device, pressing the Reset button and holding it for about 40 seconds, will make the device to go through a System Restore instead of a Reset. This System Restore will not cause data loss, and all Private Shares will become Public Shares.
