Unhandled error code when making trafic on USB connected WD drive

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,

i have a single bay 4TB MyCloud.
I have also a 500GB, a 1TB and a 3TB MyBook.
I connected them to the MyCloud.
Now i wanted to save my data with a backup job.
I recognized that this was aborted after different times.
I have this behaviour with all 3 USB Drives.

I checked all the drives. They seem to be ok.

On ssh with dmesg -w i checked what is happening and found that there seems to be a problem. I would believe in a driver or USB port problem.

Because when i check the dmesg log i can find massages like:
end_request: I/O error, dev sdg, sector 4094646368

But after reset of USB and connecting the drive a:
hdparm --read-sector 4094646368 /dev/sdg works well.
So the I/O error was not produced by the drive.

I am now copying the data by connecting the drive to a PC and copying over network.

But i think the Hardware and Software of the MyCloud should be able to read mass data from USB Drives without resetting the connection randomly.

I tried this with 3 different MyBooks on the USB, with a USB2.0 hub and a USB 3.0 Hub connected and without HUB.
Always the same behavior.

Using the way by connecting the drive on a PC it is working well, but i want to use the backup functionality of the MyCloud drive.

I have bought my MyCloud in the WD Recertified Shop. Is it possible that it is defect?

What can i do to get this problem solved? Any idea?

Here is a dmesg log from the error:
[ 7419.093330] sd 13:0:0:0: [sdg] Invalid command failure
[ 7419.097209] sd 13:0:0:0: [sdg]
[ 7419.099207] Result: hostbyte=0x00 driverbyte=0x08
[ 7419.102644] sd 13:0:0:0: [sdg]
[ 7419.104578] Sense Key : 0x5 [current]
[ 7419.107071] sd 13:0:0:0: [sdg]
[ 7419.109065] ASC=0x24 ASCQ=0x0
[ 7419.110758] sd 13:0:0:0: [sdg] CDB:
[ 7419.113049] cdb[0]=0x28: 28 00 02 2b de fd 00 00 18 00
[ 7419.117147] end_request: critical target error, dev sdg, sector 291436520
[ 7655.578185] usb 3-1.3: reset SuperSpeed USB device number 9 using xhci-hcd
[ 7655.597571] usb 3-1.3: Parent hub missing LPM exit latency info. Power management will be impacted.
[ 7655.605614] xhci-hcd f1058000.usb3: xHCI xhci_drop_endpoint called with disabled ep dd99bc2c
[ 7655.612906] xhci-hcd f1058000.usb3: xHCI xhci_drop_endpoint called with disabled ep dd99bc00
[ 7661.141963] sd 13:0:0:0: [sdg] Invalid command failure
[ 7661.145826] sd 13:0:0:0: [sdg]
[ 7661.147807] Result: hostbyte=0x00 driverbyte=0x08
[ 7661.151228] sd 13:0:0:0: [sdg]
[ 7661.153161] Sense Key : 0x5 [current]
[ 7661.155643] sd 13:0:0:0: [sdg]
[ 7661.157591] ASC=0x24 ASCQ=0x0
[ 7661.159278] sd 13:0:0:0: [sdg] CDB:
[ 7661.161558] cdb[0]=0x28: 28 00 23 c9 1f 71 00 00 18 00
[ 7661.165547] end_request: critical target error, dev sdg, sector 4803066760
[ 7740.500109] hub 3-1:1.0: hub_port_status failed (err = -71)
[ 7740.504628] hub 3-1:1.0: hub_port_status failed (err = -71)
[ 7740.509267] hub 3-1:1.0: hub_port_status failed (err = -71)
[ 7740.513791] hub 3-1:1.0: hub_port_status failed (err = -71)
[ 7740.525990] hub 3-1:1.0: hub_port_status failed (err = -71)
[ 7740.657438] sd 13:0:0:0: [sdg] Unhandled error code
[ 7740.661035] sd 13:0:0:0: [sdg]
[ 7740.662969] Result: hostbyte=0x07 driverbyte=0x00
[ 7740.666386] sd 13:0:0:0: [sdg] CDB:
[ 7740.668700] cdb[0]=0x28: 28 00 1e 81 ea f4 00 00 18 00
[ 7740.672694] end_request: I/O error, dev sdg, sector 4094646176
[ 7740.777397] sd 13:0:0:0: [sdg] Unhandled error code
[ 7740.781011] sd 13:0:0:0: [sdg]
[ 7740.782946] Result: hostbyte=0x07 driverbyte=0x00
[ 7740.786367] sd 13:0:0:0: [sdg] CDB:
[ 7740.788682] cdb[0]=0x28: 28 00 1e 81 eb 0c 00 00 08 00
[ 7740.792676] end_request: I/O error, dev sdg, sector 4094646368
[ 7740.887450] sd 13:0:0:0: [sdg] Unhandled error code
[ 7740.891048] sd 13:0:0:0: [sdg]
[ 7740.892984] Result: hostbyte=0x07 driverbyte=0x00
[ 7740.896401] sd 13:0:0:0: [sdg] CDB:
[ 7740.898725] cdb[0]=0x28: 28 00 1e 81 eb 14 00 00 18 00
[ 7740.902721] end_request: I/O error, dev sdg, sector 4094646432
[ 7741.007426] sd 13:0:0:0: [sdg] Unhandled error code
[ 7741.011024] sd 13:0:0:0: [sdg]
[ 7741.012958] Result: hostbyte=0x07 driverbyte=0x00
[ 7741.016374] sd 13:0:0:0: [sdg] CDB:
[ 7741.018690] cdb[0]=0x28: 28 00 1e 81 eb 2c 00 00 08 00
[ 7741.022686] end_request: I/O error, dev sdg, sector 4094646624
[ 7741.137442] sd 13:0:0:0: [sdg] Unhandled error code
[ 7741.141042] sd 13:0:0:0: [sdg]
[ 7741.142978] Result: hostbyte=0x07 driverbyte=0x00
[ 7741.146399] sd 13:0:0:0: [sdg] CDB:
[ 7741.148724] cdb[0]=0x28: 28 00 1e 81 ea f4 00 00 08 00
[ 7741.152728] end_request: I/O error, dev sdg, sector 4094646176
[ 7741.297418] sd 13:0:0:0: [sdg] Unhandled error code
[ 7741.301018] sd 13:0:0:0: [sdg]
[ 7741.302955] Result: hostbyte=0x07 driverbyte=0x00
[ 7741.306372] sd 13:0:0:0: [sdg] CDB:
[ 7741.308687] cdb[0]=0x28: 28 00 17 48 33 f9 00 00 01 00
[ 7741.312691] end_request: I/O error, dev sdg, sector 3124862920
[ 7741.317284] EXT3-fs (sdg1): warning: dx_probe: Corrupt dir inode 97648641, running e2fsck is recommended.
[ 7741.427397] sd 13:0:0:0: [sdg] Unhandled error code
[ 7741.431038] sd 13:0:0:0: [sdg]
[ 7741.432974] Result: hostbyte=0x07 driverbyte=0x00
[ 7741.436404] sd 13:0:0:0: [sdg] CDB:
[ 7741.438719] cdb[0]=0x28: 28 00 17 48 33 f9 00 00 01 00
[ 7741.442714] end_request: I/O error, dev sdg, sector 3124862920
[ 7741.447299] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 0
[ 7741.557431] sd 13:0:0:0: [sdg] Unhandled error code
[ 7741.561030] sd 13:0:0:0: [sdg]
[ 7741.562966] Result: hostbyte=0x07 driverbyte=0x00
[ 7741.566383] sd 13:0:0:0: [sdg] CDB:
[ 7741.568704] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7741.571529] end_request: I/O error, dev sdg, sector 2048
[ 7741.575560] Buffer I/O error on device sdg1, logical block 0
[ 7741.579979] lost page write due to I/O error on sdg1
[ 7741.583695] EXT3-fs (sdg1): I/O error while writing superblock
[ 7741.677468] sd 13:0:0:0: [sdg] Unhandled error code
[ 7741.681086] sd 13:0:0:0: [sdg]
[ 7741.683068] Result: hostbyte=0x07 driverbyte=0x00
[ 7741.686550] sd 13:0:0:0: [sdg] CDB:
[ 7741.688917] cdb[0]=0x28: 28 00 17 48 f9 4e 00 00 01 00
[ 7741.692988] end_request: I/O error, dev sdg, sector 3125267056
[ 7741.697771] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 1
[ 7741.817430] sd 13:0:0:0: [sdg] Unhandled error code
[ 7741.821035] sd 13:0:0:0: [sdg]
[ 7741.822972] Result: hostbyte=0x07 driverbyte=0x00
[ 7741.826390] sd 13:0:0:0: [sdg] CDB:
[ 7741.828697] cdb[0]=0x28: 28 00 17 48 f9 4f 00 00 01 00
[ 7741.937396] sd 13:0:0:0: [sdg] Unhandled error code
[ 7741.940996] sd 13:0:0:0: [sdg]
[ 7741.942933] Result: hostbyte=0x07 driverbyte=0x00
[ 7741.946350] sd 13:0:0:0: [sdg] CDB:
[ 7741.948666] cdb[0]=0x28: 28 00 17 48 f9 50 00 00 06 00
[ 7742.047394] sd 13:0:0:0: [sdg] Unhandled error code
[ 7742.050991] sd 13:0:0:0: [sdg]
[ 7742.052926] Result: hostbyte=0x07 driverbyte=0x00
[ 7742.056344] sd 13:0:0:0: [sdg] CDB:
[ 7742.058663] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7742.061484] Buffer I/O error on device sdg1, logical block 0
[ 7742.065859] lost page write due to I/O error on sdg1
[ 7742.069671] EXT3-fs (sdg1): I/O error while writing superblock
[ 7742.074237] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 2
[ 7742.177400] sd 13:0:0:0: [sdg] Unhandled error code
[ 7742.180995] sd 13:0:0:0: [sdg]
[ 7742.182929] Result: hostbyte=0x07 driverbyte=0x00
[ 7742.186365] sd 13:0:0:0: [sdg] CDB:
[ 7742.188676] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7742.191495] Buffer I/O error on device sdg1, logical block 0
[ 7742.195871] lost page write due to I/O error on sdg1
[ 7742.199640] EXT3-fs (sdg1): I/O error while writing superblock
[ 7742.204200] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 3
[ 7742.317416] sd 13:0:0:0: [sdg] Unhandled error code
[ 7742.321016] sd 13:0:0:0: [sdg]
[ 7742.322951] Result: hostbyte=0x07 driverbyte=0x00
[ 7742.326368] sd 13:0:0:0: [sdg] CDB:
[ 7742.328680] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7742.331498] Buffer I/O error on device sdg1, logical block 0
[ 7742.335886] lost page write due to I/O error on sdg1
[ 7742.339635] EXT3-fs (sdg1): I/O error while writing superblock
[ 7742.344214] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 4
[ 7742.447497] sd 13:0:0:0: [sdg] Unhandled error code
[ 7742.451096] sd 13:0:0:0: [sdg]
[ 7742.453039] Result: hostbyte=0x07 driverbyte=0x00
[ 7742.456483] sd 13:0:0:0: [sdg] CDB:
[ 7742.458817] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7742.461635] Buffer I/O error on device sdg1, logical block 0
[ 7742.466011] lost page write due to I/O error on sdg1
[ 7742.470209] EXT3-fs (sdg1): I/O error while writing superblock
[ 7742.474771] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 5
[ 7742.577395] sd 13:0:0:0: [sdg] Unhandled error code
[ 7742.580991] sd 13:0:0:0: [sdg]
[ 7742.582925] Result: hostbyte=0x07 driverbyte=0x00
[ 7742.586342] sd 13:0:0:0: [sdg] CDB:
[ 7742.588657] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7742.591478] Buffer I/O error on device sdg1, logical block 0
[ 7742.595852] lost page write due to I/O error on sdg1
[ 7742.599604] EXT3-fs (sdg1): I/O error while writing superblock
[ 7742.604162] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 6
[ 7742.727449] sd 13:0:0:0: [sdg] Unhandled error code
[ 7742.731063] sd 13:0:0:0: [sdg]
[ 7742.733006] Result: hostbyte=0x07 driverbyte=0x00
[ 7742.736438] sd 13:0:0:0: [sdg] CDB:
[ 7742.738757] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7742.741607] Buffer I/O error on device sdg1, logical block 0
[ 7742.745994] lost page write due to I/O error on sdg1
[ 7742.749879] EXT3-fs (sdg1): I/O error while writing superblock
[ 7742.754439] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 7
[ 7742.857386] sd 13:0:0:0: [sdg] Unhandled error code
[ 7742.860983] sd 13:0:0:0: [sdg]
[ 7742.862927] Result: hostbyte=0x07 driverbyte=0x00
[ 7742.866344] sd 13:0:0:0: [sdg] CDB:
[ 7742.868655] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7742.871475] Buffer I/O error on device sdg1, logical block 0
[ 7742.875851] lost page write due to I/O error on sdg1
[ 7742.879900] EXT3-fs (sdg1): I/O error while writing superblock
[ 7742.884474] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 8
[ 7742.987399] sd 13:0:0:0: [sdg] Unhandled error code
[ 7742.990995] sd 13:0:0:0: [sdg]
[ 7742.992929] Result: hostbyte=0x07 driverbyte=0x00
[ 7742.996345] sd 13:0:0:0: [sdg] CDB:
[ 7742.998656] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7743.001476] Buffer I/O error on device sdg1, logical block 0
[ 7743.005850] lost page write due to I/O error on sdg1
[ 7743.009599] EXT3-fs (sdg1): I/O error while writing superblock
[ 7743.077396] sd 13:0:0:0: [sdg] Unhandled error code
[ 7743.080992] sd 13:0:0:0: [sdg]
[ 7743.082926] Result: hostbyte=0x07 driverbyte=0x00
[ 7743.086342] sd 13:0:0:0: [sdg] CDB:
[ 7743.088648] cdb[0]=0x28: 28 00 17 48 f9 56 00 00 01 00
[ 7743.207403] sd 13:0:0:0: [sdg] Unhandled error code
[ 7743.211000] sd 13:0:0:0: [sdg]
[ 7743.212934] Result: hostbyte=0x07 driverbyte=0x00
[ 7743.216360] sd 13:0:0:0: [sdg] CDB:
[ 7743.218674] cdb[0]=0x28: 28 00 17 48 f9 57 00 00 01 00
[ 7743.327385] sd 13:0:0:0: [sdg] Unhandled error code
[ 7743.330996] sd 13:0:0:0: [sdg]
[ 7743.332931] Result: hostbyte=0x07 driverbyte=0x00
[ 7743.336347] sd 13:0:0:0: [sdg] CDB:
[ 7743.338665] cdb[0]=0x28: 28 00 17 48 f9 58 00 00 02 00
[ 7743.492822] sd 13:0:0:0: [sdg] Unhandled error code
[ 7743.496432] sd 13:0:0:0: [sdg]
[ 7743.498408] Result: hostbyte=0x07 driverbyte=0x00
[ 7743.501843] sd 13:0:0:0: [sdg] CDB:
[ 7743.504126] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7743.607470] sd 13:0:0:0: [sdg] Unhandled error code
[ 7743.611068] sd 13:0:0:0: [sdg]
[ 7743.613003] Result: hostbyte=0x07 driverbyte=0x00
[ 7743.616420] sd 13:0:0:0: [sdg] CDB:
[ 7743.618736] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7743.812477] sd 13:0:0:0: [sdg] Unhandled error code
[ 7743.816101] sd 13:0:0:0: [sdg]
[ 7743.818081] Result: hostbyte=0x07 driverbyte=0x00
[ 7743.821503] sd 13:0:0:0: [sdg] CDB:
[ 7743.823784] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7743.987416] sd 13:0:0:0: [sdg] Unhandled error code
[ 7743.991014] sd 13:0:0:0: [sdg]
[ 7743.992950] Result: hostbyte=0x07 driverbyte=0x00
[ 7743.996368] sd 13:0:0:0: [sdg] CDB:
[ 7743.998685] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7744.002785] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 9
[ 7744.107479] sd 13:0:0:0: [sdg] Unhandled error code
[ 7744.111077] sd 13:0:0:0: [sdg]
[ 7744.113011] Result: hostbyte=0x07 driverbyte=0x00
[ 7744.116429] sd 13:0:0:0: [sdg] CDB:
[ 7744.118744] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7744.121562] Buffer I/O error on device sdg1, logical block 0
[ 7744.125938] lost page write due to I/O error on sdg1
[ 7744.130028] EXT3-fs (sdg1): I/O error while writing superblock
[ 7744.134637] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 10
[ 7744.237388] sd 13:0:0:0: [sdg] Unhandled error code
[ 7744.241000] sd 13:0:0:0: [sdg]
[ 7744.242935] Result: hostbyte=0x07 driverbyte=0x00
[ 7744.246351] sd 13:0:0:0: [sdg] CDB:
[ 7744.248663] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7744.251509] EXT3-fs (sdg1): I/O error while writing superblock
[ 7744.256072] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #97648641 offset 11
[ 7744.367383] sd 13:0:0:0: [sdg] Unhandled error code
[ 7744.370999] sd 13:0:0:0: [sdg]
[ 7744.372956] Result: hostbyte=0x07 driverbyte=0x00
[ 7744.376388] sd 13:0:0:0: [sdg] CDB:
[ 7744.378716] cdb[0]=0xa: 0a 00 01 00 01 00
[ 7744.381563] EXT3-fs (sdg1): I/O error while writing superblock
[ 7744.487455] sd 13:0:0:0: [sdg] Unhandled error code
[ 7744.491057] sd 13:0:0:0: [sdg]
[ 7744.493011] Result: hostbyte=0x07 driverbyte=0x00
[ 7744.496443] sd 13:0:0:0: [sdg] CDB:
[ 7744.498761] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7744.617413] sd 13:0:0:0: [sdg] Unhandled error code
[ 7744.621010] sd 13:0:0:0: [sdg]
[ 7744.622944] Result: hostbyte=0x07 driverbyte=0x00
[ 7744.626362] sd 13:0:0:0: [sdg] CDB:
[ 7744.628675] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7744.737241] sd 13:0:0:0: [sdg] Unhandled error code
[ 7744.740901] sd 13:0:0:0: [sdg]
[ 7744.742849] Result: hostbyte=0x07 driverbyte=0x00
[ 7744.746266] sd 13:0:0:0: [sdg] CDB:
[ 7744.748565] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7744.867441] sd 13:0:0:0: [sdg] Unhandled error code
[ 7744.871039] sd 13:0:0:0: [sdg]
[ 7744.872995] Result: hostbyte=0x07 driverbyte=0x00
[ 7744.876433] sd 13:0:0:0: [sdg] CDB:
[ 7744.878833] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7745.013883] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.017530] sd 13:0:0:0: [sdg]
[ 7745.019469] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.022886] sd 13:0:0:0: [sdg] CDB:
[ 7745.025166] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7745.127473] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.131080] sd 13:0:0:0: [sdg]
[ 7745.133016] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.136434] sd 13:0:0:0: [sdg] CDB:
[ 7745.138743] cdb[0]=0x2a: 2a 00 1a a8 01 32 00 00 01 00
[ 7745.237473] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.241118] sd 13:0:0:0: [sdg]
[ 7745.243056] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.246493] sd 13:0:0:0: [sdg] CDB:
[ 7745.248820] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7745.261576] usb 1-1: USB disconnect, device number 13
[ 7745.265411] usb 1-1.1: USB disconnect, device number 14
[ 7745.347504] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.351119] sd 13:0:0:0: [sdg]
[ 7745.353069] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.356498] sd 13:0:0:0: [sdg] CDB:
[ 7745.358833] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7745.362787] usb 1-1.2: USB disconnect, device number 15
[ 7745.472612] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.476281] sd 13:0:0:0: [sdg]
[ 7745.478332] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.481850] sd 13:0:0:0: [sdg] CDB:
[ 7745.483576] hotPlug.sh begin(seq=945)…
[ 7745.486782] cdb[0]=0x2a: 2a 00 1a a8 01 34 00 00 01 00
[ 7745.587551] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.591167] sd 13:0:0:0: [sdg]
[ 7745.593115] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.594855] hotPlug.sh end(seq=945).
[ 7745.598895] sd 13:0:0:0: [sdg] CDB:
[ 7745.601192] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7745.687428] usb 1-1: new high-speed USB device number 17 using orion-ehci
[ 7745.697610] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.701210] sd 13:0:0:0: [sdg]
[ 7745.703144] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.706562] sd 13:0:0:0: [sdg] CDB:
[ 7745.708887] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7745.712883] blk_update_request: 30 callbacks suppressed
[ 7745.716824] end_request: I/O error, dev sdg, sector 3125267144
[ 7745.817444] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.821041] sd 13:0:0:0: [sdg]
[ 7745.822986] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.826411] sd 13:0:0:0: [sdg] CDB:
[ 7745.828723] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7745.832717] end_request: I/O error, dev sdg, sector 3125267144
[ 7745.846201] hub 1-1:1.0: USB hub found
[ 7745.849374] hub 1-1:1.0: 4 ports detected
[ 7745.957676] sd 13:0:0:0: [sdg] Unhandled error code
[ 7745.961297] sd 13:0:0:0: [sdg]
[ 7745.963266] Result: hostbyte=0x07 driverbyte=0x00
[ 7745.966692] sd 13:0:0:0: [sdg] CDB:
[ 7745.969015] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7745.973009] end_request: I/O error, dev sdg, sector 3125267144
[ 7746.077515] sd 13:0:0:0: [sdg] Unhandled error code
[ 7746.081129] sd 13:0:0:0: [sdg]
[ 7746.083075] Result: hostbyte=0x07 driverbyte=0x00
[ 7746.086498] sd 13:0:0:0: [sdg] CDB:
[ 7746.088845] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7746.092853] end_request: I/O error, dev sdg, sector 3125267144
[ 7746.145631] hotPlug.sh begin(seq=957)…
[ 7746.207498] sd 13:0:0:0: [sdg] Unhandled error code
[ 7746.211096] sd 13:0:0:0: [sdg]
[ 7746.213032] Result: hostbyte=0x07 driverbyte=0x00
[ 7746.216449] sd 13:0:0:0: [sdg] CDB:
[ 7746.218763] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7746.222824] end_request: I/O error, dev sdg, sector 3125267144
[ 7746.237464] usb 3-1: USB disconnect, device number 8
[ 7746.241153] usb 3-1.3: USB disconnect, device number 9
[ 7746.247649] sd 13:0:0:0: [sdg] Unhandled error code
[ 7746.251304] sd 13:0:0:0: [sdg]
[ 7746.253253] Result: hostbyte=0x01 driverbyte=0x00
[ 7746.256703] sd 13:0:0:0: [sdg] CDB:
[ 7746.259070] cdb[0]=0x28: 28 00 17 48 f9 59 00 00 01 00
[ 7746.263151] end_request: I/O error, dev sdg, sector 3125267144
[ 7746.326843] hotPlug.sh end(seq=957).
[ 7746.667586] usb 3-1: new SuperSpeed USB device number 10 using xhci-hcd
[ 7746.689335] usb 3-1: Parent hub missing LPM exit latency info. Power management will be impacted.
[ 7746.733608] hub 3-1:1.0: USB hub found
[ 7746.736466] hub 3-1:1.0: 4 ports detected
[ 7746.828404] usb 1-1.1: new high-speed USB device number 18 using orion-ehci
[ 7746.967827] usb-storage 1-1.1:1.0: USB Mass Storage device detected
[ 7746.991835] scsi14 : usb-storage 1-1.1:1.0
[ 7747.088110] usb 1-1.2: new high-speed USB device number 19 using orion-ehci
[ 7747.230887] usb-storage 1-1.2:1.0: USB Mass Storage device detected
[ 7747.316767] scsi15 : usb-storage 1-1.2:1.0
[ 7747.408327] usb 1-1.3: new high-speed USB device number 20 using orion-ehci
[ 7747.502618] EXT4-fs error (device sde1): ext4_find_entry:1309: inode #2: comm smbcom: reading directory lblock 0
[ 7747.517751] EXT4-fs error (device sde1): ext4_find_entry:1309: inode #2: comm smbcom: reading directory lblock 0
[ 7747.543070] EXT4-fs error (device sde1): ext4_find_entry:1309: inode #2: comm smbcom: reading directory lblock 0
[ 7747.679539] EXT4-fs error (device sdf1): ext4_find_entry:1309: inode #2: comm smbcom: reading directory lblock 0
[ 7747.692656] EXT4-fs error (device sdf1): ext4_find_entry:1309: inode #2: comm smbcom: reading directory lblock 0
[ 7747.704984] EXT4-fs error (device sdf1): ext4_find_entry:1309: inode #2: comm smbcom: reading directory lblock 0
[ 7747.737640] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #2 offset 0
[ 7747.754956] ------------[ cut here ]------------
[ 7747.758352] WARNING: at fs/fs-writeback.c:1196 __mark_inode_dirty+0xfc/0x1f4()
[ 7747.764300] bdi-block not registered
[ 7747.766580] Modules linked in: netatop(O) tun ufsd(PO) jnl(O)
[ 7747.771174] CPU: 1 PID: 28346 Comm: smbcom Tainted: P W O 3.10.39 #1
[ 7747.776981] [] (unwind_backtrace+0x0/0xe4) from [] (show_stack+0x10/0x18)
[ 7747.784273] [] (show_stack+0x10/0x18) from [] (warn_slowpath_common+0x4c/0x68)
[ 7747.792018] [] (warn_slowpath_common+0x4c/0x68) from [] (warn_slowpath_fmt+0x2c/0x3c)
[ 7747.800349] [] (warn_slowpath_fmt+0x2c/0x3c) from [] (__mark_inode_dirty+0xfc/0x1f4)
[ 7747.808617] [] (__mark_inode_dirty+0xfc/0x1f4) from [] (ext3_commit_super.constprop.19+0x84/0xdc)
[ 7747.818023] [] (ext3_commit_super.constprop.19+0x84/0xdc) from [] (ext3_handle_error+0x98/0xc8)
[ 7747.827205] [] (ext3_handle_error+0x98/0xc8) from [] (ext3_error+0x40/0x50)
[ 7747.834691] [] (ext3_error+0x40/0x50) from [] (ext3_find_entry+0x3cc/0x594)
[ 7747.842143] [] (ext3_find_entry+0x3cc/0x594) from [] (ext3_lookup+0x28/0xd0)
[ 7747.849702] [] (ext3_lookup+0x28/0xd0) from [] (lookup_real+0x30/0x50)
[ 7747.856729] [] (lookup_real+0x30/0x50) from [] (__lookup_hash+0x30/0x40)
[ 7747.863971] [] (__lookup_hash+0x30/0x40) from [] (lookup_slow+0x3c/0xa0)
[ 7747.871163] [] (lookup_slow+0x3c/0xa0) from [] (path_lookupat+0xf8/0x764)
[ 7747.878436] [] (path_lookupat+0xf8/0x764) from [] (filename_lookup+0x20/0x64)
[ 7747.886046] [] (filename_lookup+0x20/0x64) from [] (user_path_at_empty+0x54/0x80)
[ 7747.894013] [] (user_path_at_empty+0x54/0x80) from [] (user_path_at+0x10/0x18)
[ 7747.901722] [] (user_path_at+0x10/0x18) from [] (SyS_faccessat+0xac/0x1bc)
[ 7747.909112] [] (SyS_faccessat+0xac/0x1bc) from [] (ret_fast_syscall+0x0/0x30)
[ 7747.916728] —[ end trace 21fa25aa2bb503e3 ]—
[ 7747.920098] quiet_error: 4 callbacks suppressed
[ 7747.923343] Buffer I/O error on device sdg1, logical block 0
[ 7747.927717] lost page write due to I/O error on sdg1
[ 7747.931415] EXT3-fs (sdg1): I/O error while writing superblock
[ 7747.959009] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #2 offset 0
[ 7747.985201] Buffer I/O error on device sdg1, logical block 0
[ 7747.989583] lost page write due to I/O error on sdg1
[ 7747.993333] EXT3-fs (sdg1): I/O error while writing superblock
[ 7747.997796] usb 3-1.3: new SuperSpeed USB device number 11 using xhci-hcd
[ 7748.014608] EXT3-fs error (device sdg1): ext3_find_entry: reading directory #2 offset 0
[ 7748.018619] usb 3-1.3: Parent hub missing LPM exit latency info. Power management will be impacted.
[ 7748.031509] usb-storage 3-1.3:1.0: USB Mass Storage device detected
[ 7748.043558] scsi 14:0:0:0: Direct-Access WD 5000AAKB Externa l108 PQ: 0 ANSI: 0
[ 7748.049023] Buffer I/O error on device sdg1, logical block 0
[ 7748.049027] lost page write due to I/O error on sdg1
[ 7748.049036] EXT3-fs (sdg1): I/O error while writing superblock
[ 7748.051037] scsi16 : usb-storage 3-1.3:1.0
[ 7748.113690] sd 14:0:0:0: [sdb] 976773168 512-byte logical blocks: (500 GB/465 GiB)
[ 7748.122215] sd 14:0:0:0: [sdb] Write Protect is off
[ 7748.125841] sd 14:0:0:0: [sdb] Mode Sense: 03 00 00 00
[ 7748.134092] sd 14:0:0:0: [sdb] No Caching mode page found
[ 7748.138326] sd 14:0:0:0: [sdb] Assuming drive cache: write through
[ 7748.143376] sd 14:0:0:0: Attached scsi generic sg1 type 0
[ 7748.166049] sd 14:0:0:0: [sdb] No Caching mode page found
[ 7748.170285] sd 14:0:0:0: [sdb] Assuming drive cache: write through
[ 7748.337773] scsi 15:0:0:0: Direct-Access WD 10EAVS External 1.65 PQ: 0 ANSI: 4
[ 7748.454142] hotPlug.sh begin(seq=973)…
[ 7748.549038] sd 15:0:0:0: [sdc] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[ 7748.559376] sd 15:0:0:0: [sdc] Write Protect is off
[ 7748.563172] sd 15:0:0:0: [sdc] Mode Sense: 21 00 00 00
[ 7748.576652] sd 15:0:0:0: [sdc] No Caching mode page found
[ 7748.580906] sd 15:0:0:0: [sdc] Assuming drive cache: write through
[ 7748.587926] sd 15:0:0:0: Attached scsi generic sg2 type 0
[ 7748.601022] sd 15:0:0:0: [sdc] No Caching mode page found
[ 7748.605177] sd 15:0:0:0: [sdc] Assuming drive cache: write through
[ 7748.865255] EXT4-fs error (device sde1): ext4_read_inode_bitmap:175: comm smbcom: Cannot read inode bitmap - block_group = 0, inode_bitmap = 1041
[ 7748.892501] EXT4-fs error (device sde1): ext4_read_inode_bitmap:175: comm smbcom: Cannot read inode bitmap - block_group = 0, inode_bitmap = 1041
[ 7748.988414] EXT4-fs error (device sdf1): ext4_read_inode_bitmap:175: comm smbcom: Cannot read inode bitmap - block_group = 0, inode_bitmap = 1041
[ 7749.003914] EXT4-fs error (device sdf1): ext4_read_inode_bitmap:175: comm smbcom: Cannot read inode bitmap - block_group = 0, inode_bitmap = 1041
[ 7749.047058] hotPlug.sh end(seq=973).
[ 7749.061718] scsi 16:0:0:0: Direct-Access WD My Book 1130 1012 PQ: 0 ANSI: 6
[ 7749.107608] sd 16:0:0:0: [sdd] 732558336 4096-byte logical blocks: (3.00 TB/2.72 TiB)
[ 7749.117973] sd 16:0:0:0: [sdd] Write Protect is off
[ 7749.121615] sd 16:0:0:0: [sdd] Mode Sense: 47 00 10 08
[ 7749.151793] sd 16:0:0:0: Attached scsi generic sg3 type 0
[ 7749.165820] sd 16:0:0:0: [sdd] No Caching mode page found
[ 7749.170022] sd 16:0:0:0: [sdd] Assuming drive cache: write through
[ 7749.176036] scsi 16:0:0:1: Enclosure WD SES Device 1012 PQ: 0 ANSI: 6
[ 7749.191600] EXT3-fs error (device sdg1): read_inode_bitmap: Cannot read inode bitmap - block_group = 8193, inode_bitmap = 268476930
[ 7749.206911] sd 16:0:0:0: [sdd] 732558336 4096-byte logical blocks: (3.00 TB/2.72 TiB)
[ 7749.230342] sd 16:0:0:0: [sdd] No Caching mode page found
[ 7749.231891] Buffer I/O error on device sdg1, logical block 0
[ 7749.231895] lost page write due to I/O error on sdg1
[ 7749.231904] EXT3-fs (sdg1): I/O error while writing superblock
[ 7749.231909] EXT3-fs (sdg1): error in ext3_new_inode: IO failure
[ 7749.235955] Buffer I/O error on device sdg1, logical block 0
[ 7749.235958] lost page write due to I/O error on sdg1
[ 7749.235964] EXT3-fs (sdg1): I/O error while writing superblock

Thanks,
Stefan

2

Ok,

now when trying to transfer from a Liux PC to MyCloud drive vie Gigabit Ethernet i get on the linux PC a abortion because of:
rsync error: error in file IO (code 11) at receiver.c(393) [receiver=3.1.2]

And in the dmseg of the pc a lot of:
[41838.103258] nfs: server 192.168.69.111 not responding, timed out
[41838.103259] nfs: server 192.168.69.111 not responding, timed out
[41838.103260] nfs: server 192.168.69.111 not responding, timed out
[41838.103261] nfs: server 192.168.69.111 not responding, timed out
[41838.103262] nfs: server 192.168.69.111 not responding, timed out
[41838.103263] nfs: server 192.168.69.111 not responding, timed out
[41838.103264] nfs: server 192.168.69.111 not responding, timed out
[41838.103265] nfs: server 192.168.69.111 not responding, timed out
[41838.103267] nfs: server 192.168.69.111 not responding, timed out
[41838.103268] nfs: server 192.168.69.111 not responding, timed out
[41838.103275] nfs: server 192.168.69.111 not responding, timed out
[41838.103277] nfs: server 192.168.69.111 not responding, timed out
[41838.103278] nfs: server 192.168.69.111 not responding, timed out
[41838.103279] nfs: server 192.168.69.111 not responding, timed out
[41838.103280] nfs: server 192.168.69.111 not responding, timed out
[41838.103281] nfs: server 192.168.69.111 not responding, timed out
[41838.103282] nfs: server 192.168.69.111 not responding, timed out
[41838.103284] nfs: server 192.168.69.111 not responding, timed out
[41838.103285] nfs: server 192.168.69.111 not responding, timed out
[41838.103286] nfs: server 192.168.69.111 not responding, timed out
[41838.103287] nfs: server 192.168.69.111 not responding, timed out

Also speed is not so good, i have gigabit LAN and USB3.0 at the pc and get perhaps 50MB/s.

Bit speed does not matter but i should be able to copy mass data to the drive without getting abortions.

I hope someone can help me…

Best regards,
Stefan

3

Couple of comments and a suggestion or two. First is to try resetting the My Cloud with a 40 second reset. Just to rule out any flaky issues with the firmware. See the following for how to perform a reset:

https://support.wdc.com/knowledgebase/answer.aspx?ID=13986

Check the hard drives on a computer, run a scan of them to ensure there are no bad sectors or other issues. If using Windows one might have to use the command line (CMD) to run a full chkdsk on the drives. This will rule out any potential corruption of the drives.

As many past discussions have indicated the single bay My Cloud units sometimes have trouble properly reading and even mounting certain USB drives. Many have found that this typically stems from how the USB drive was partitioned and formatted. The My Cloud apparently tries to mount the first partition it finds on the USB drive. If there are multiple partitions the My Cloud may fail to properly mount the drive. The workaround some have used is to remove all partitions on the USB drive, then create a single NTFS partition. Down side is one will have to remove/copy off any data from the drive as repartitioning and reformatting will typically result in loss of data on the drive.

1 Like
4

Hi,

thanks for your answer.
Reset does not help.

But i have searched further and found some issues kernel releated. As i checked Kernel i found that it is 3.10.39.

This was released: 30.06.2013

I am not wondering that USB 3.0 and also Gigabit Lan is not working well.
I really hope that WD will update this. i think we will benefit from a lot of improvements since 2013 :slight_smile:

5

The gigabit ethernet generally works pretty well, giving reasonable transfer speeds (measured with CrystalDiskMark).

The USB interface is much worse, IME.

Don’t hold your breath. WD have shown little inclination to track developments in the Linux on which their product is based.