Hi I just buy the new gen of WD live media player and when some time when I Play MP4 movies its is stuck and show me this message unsupported file formats not showing an error message. And i restart the device and its working but we need a Fix of this problem :angry:
Download a copy of MediaInfo.exe, then run it on the mp4 file that is giving you trouble. Post the text output of the MediaInfo program in this thread. Someone here will tell you if the file is compatible with the WD player.
it would also help to know if you are playing the file from a local usb hard disk or over a network, wired or wirless, using network shares or dnla.
Yeah, this bug is really annoying, my friends and I have all encountered it. If it doesn’t get fixed soon we’re gonna have to return our units and go with something else like a Popcorn Hour A-300. I posted this not long ago:
I recently bought a new gen WD TV Live that has the updated GUI and when I go to play this movie (Men in Black) it will play it for about 30 secs with no sound then freeze. I hit “home” on the remote and went back to try a different movie that I’ve already played and it just says, “Unable to play the selected file. Please refer to the user manual on how to change the file to a supported format.”
No matter what video/movie I selected after that it just repeated the same message, I had to do a hard reset by unplugging the unit then plugging it back in since powering it down using the remote didn’t do anything. After that I tried several of my other movies, all worked fine. I went back to try playing Men in Black again to see if the problem would repeat, yep, so it’s definitely the movie, however it is encoded messes up the player completely.
What’s funny is I tried playing it on my older WD TV Live and it works fine, so they must have fixed the bug but didn’t incorporate it into the firmware for the new gen WD TV Live…fail.
The video/audio encode specs are below, if you want to replicate the problem, just visit the usual torrent sites and search for “men in black icebane” it’s almost 3GB in size.
Video Specs:
Container and Codec: MP4 | H.264/MPEG-4 AVC
Frontend And Writing Library: Ripbot264 | x264 core 104 r1683 62997d6
Bitrate: 3896 Kbps
Maximum Bitrate: 25.0 Mbps
Encoding: 2 Pass | High@L4.0
Resolution: 1920 x 1080
Display Aspect Ratio: 2.40:1
Quality Factor (QF): 0.078
Frame Rate: 23.976 Fps
Audio Specs:
Audio Codec And Type: Advanced Audio Codec (AAC) | MPEG-4 (mp4a)
Writing Application: Nero AAC codec | 1.5.1.0
Bitrate Mode: Variable
Bitrate: 317 Kbps
Maximum Bitrate: 333Kbps
Sample Rate: 48.0 KHz
Channel Count: 6 Ch - Front: L C R, Rear: L R, LFE
i use usb and hdd both the same some time they play the movies all and when this problem happend the Mp4 file and stuck i have to reboot the WD and remove the usb or the HDD … after this error showing i try to play a avi file and its give me the same error . only fixed when restart the system
General
Complete name : F:\HD Movies\Real Steel 2011\Real Steel 2011.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 1.60 GiB
Duration : 2h 6mn
Overall bit rate : 1 811 Kbps
Encoded date : UTC 2012-01-05 05:28:31
Tagged date : UTC 2012-01-05 05:28:31
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 3 frames
Format settings, GOP : M=1, N=16
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2h 6mn
Bit rate mode : Variable
Bit rate : 1 578 Kbps
Maximum bit rate : 7 185 Kbps
Width : 1 280 pixels
Height : 544 pixels
Display aspect ratio : 2.35:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.095
Stream size : 1.40 GiB (87%)
Writing library : x264 core 120 r2120 0c7dab9
this is the movie give me error while playing
