Warranty Replacement request is in pending condition.

WD External Drives WD Portable Drives
1

Dear Team,
Myself Tanumoy Bose, I have bought your product WD 4TB My Passport Portable External Hard Drive from Amazon on 20/07/2020. Now past few months I am having some issue with this drive. First this drive is not openable the drive got crashed so all my data is lost. So next I tried to format this device after few days of trying I able to format this Hard Drive. Next when I put some files on that drive it is crashing once again, once again I am unable to open the drive so I format the drive once again but same I happening after putting some data on the drive. So next I raised a Warranty Replacement request (Warranty Replacement Number: 0065240146) on Western Digital website on 23/Oct/2022. But until now Warranty Replacement request is in pending condition. So, I request you to please look into this matter and replace my Hard Drive as soon as possible. All needful documents are attached for your reference.
Returned P/N - WDBPKJ0040BRD-WESN
Returned S/N - WXP1E79F6HN7

2

HI @GrEEnX,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask