WD cloud 6TB Very Slow

not sure how you guys experience on this
i have purchased WD My Cloud 6TB Home Personal Cloud Storage for 1 week.
and i find it super slow to transfer file.
please let me shared my configuration instead of pointing fingers:
a) it is hardwired by “lan” into a direct port in my asus router AC5300
b) my room PC is also connected via “lan” not wireless and it takes ages just to transfer a word document ???
c) moreover i was told you cannot access your files from multiple devices e.g iphone X, ipad, samsung note 8 etc one guy from forum mentioned that i have to logout before login to another of my own device

it absolutely appalling!!! and horrifying experience for me

please share if there is anything wrong in my configuration

Hi chankw,

If you are transferring data to a My Cloud Home using the Desktop app, then you should have a look on the below:
https://support.wdc.com/knowledgebase/answer.aspx?ID=19476

Moreover, My Cloud Home is a user specific and there is no need to log out from My Cloud Home Mobile app if configured on multiple devices with different accounts.