WD Elements Desktop 1tb does not power up

WD External Drives External Drives for Mac
1

I have WD Elements Desktop 1tb drive. I was using it 1 month back. I did not use it for some time (1 month). Now when I am trying to power on the drive, it does not power up.

I have tried followng:

  1. tried all over the home with the points.

  2. kept the power on for some time.

Appriciate your help.

2

you could try contacting wd tech support and see about getting another power adapter. 

3

Same thing happened to me with my Book Essentials 2TB.  Tech support offered nothing but asking me to try a different outlet.  This is the second WD external drive that stopped powering up.  I can’t afford to keep replacing my drives not to mention the loss of data.  

Frustrated customer in FL

4

meregow wrote:

Same thing happened to me with my Book Essentials 2TB.  Tech support offered nothing but asking me to try a different outlet.  This is the second WD external drive that stopped powering up.  I can’t afford to keep replacing my drives not to mention the loss of data.  

 

Frustrated customer in FL

are you using a surge protector?  cause it is starting to sound like you are getting hit with power spikes. 

5

My drive was unplugged and stored.  It would not power up when I tried reconnecting the power unit when I needed to retrieve a file.  And yes, when it is in use, it is plugged into a surge protector as are all of my sensitive electronics.

6

pathetic customer service. No reply for my email for 10 days. I am wondering wht to do next. I bought this drive in NJ and I am back in India. Will WD help me? Frusterated/disappointed customer from India.

7

knowing wd, they will help you, but you might need to push a little.