WD Live hub froze solid and after cold restart it gets stuck on Loading for hours

WD Legacy Products WD TV Live Hub Discussions
1

Hello,

I searched the forum, but couldn’t find a solution.

A week back there was a new firmware and I updated my WD Live Hub.

The update went smooth and I started playing a movie. Sadly after ~30 minutes the device froze. I couldn’t get it to respond on anything, not remote, not hardware power button on the front.

I took the power plug off for 30 seconds and boot it back, but now it takes more than an hour to start. It stays on Loading… and the WD led logo on the front blinks.

After it boots it can access my network, but I cannot access the device from any of my computers. Also when I try to browse the internal HDD from the device it seems wiped.

I opened a support case, but they told me to downgrade the firmware, which didn’t solve the problem.

My question is if anyone stumbled upon this and how did you fix it? Can I run some kind of diagnostic on this device?

2

Try this:

Turn off Media Library.

Turn off Networking.

Eject Button any attached ext HDDs.

Unplug the device.

Unplug the ethernet cable and anything to do with networking.

Plug the Hub back in, while still connected to the tv.

It should no longer blink at you for a long time (Usually that means its trying to read the HDD, and/or the Media Library). With it off, it shouldn’t do that again.

IF, for some reason it takes a REALLY long time to load, on the remote, press left or right directional button. That should at least bring up the Main screen, but in my experience tells me that the internal drive aka the last content source, has been removed. Its a glitch of sorts. The drive should be fine… Once that happens, on the remote. press setup, and then system, and RESTART Device (not reset). And wait for it to load. Don’t press anything on the remote. Off side, at least wait 20minutes, but typically for me with the last few Firmware upgrades, 2-8 minute wait.

Anytime you turn off, reset, unplug, upgrade fw, make sure the network is disabled on the hub (ie unplug the ethernet cable and eject the ext HDDs. Upgrade the fw via a usb key instead (seems more stable to me). However, with all my drives ejected, and after I rolled back to the last fw, I went ahead and re-upgraded my fw to the latest while connected to the network and it worked. I think it has something to do with too many HDDs or media library.

Edit: Last thought, while you’re doing all this, you could also, just for the heck of it, reboot the pcs or laptops on your network, just to “start fresh” etc for when you plug the hub back into the network.

3

Thanks, I’ll try it today and let you know if solves the problem.

4

Hi again,

The media library was turned off, I unplugged the device and also unplugged the network cable.

When I turned it on, it again got stuck on WD TV Live Hub Loading… It’s not reponsive to any click on the remote control and the led logo light on the front is blinking… It’s been like this for the last 35 minutes, so I think this doesn’t solve the problem :frowning:

Do you have an idea if I can plug it to my laptop and recognize the internal HDD and maybe run scandisk on it or something… Do you have another idea? I have no idea what to do :frowning:

5

There is a way, but it voids warrenty. Another way is to use networking to see if the internal HDD of the HUB shows up in the PC networking. If it does, then you know the HDD should be okay. But if you can’t get the device past the load screen that’s moot.

Try this, with the HUB only connected to the TV, unplug and replug the Hub at the back of the device. It should go into load screen. Wait 5 minutes. Then press left or right direction on the remote. If that doesn’t work to get you in, hold down the Power button on the remote for 3-5 seconds, release and wait for the device to power down (The WD light is completely off). wait a count of 20-30 seconds, and quick press power on with the remote.

If neither of that works: I’d suggest grabbing a USB key, and rolling back your firmware to the previously working one. And try again. Also, after a bit, re-introduce current fw to the HUB. There might have been a hicup when you last tried to update Firmware. Do a search for the links to roll back FW.

6

I unplugged my unit, and while plugging it back in held the reset button down… (no networking cable).

and it loading again. But yes thereis a firmware issure somewhere.

I know tomorrow I’ll have the same problem, after the librart tries to renew.