WD My Cloud - Windows 11 - Cannot access

My Cloud OS 5 Personal & Network Attached Storage My Cloud
1

Hi everyone.
Just installed W11 Pro on my system and I have a small issue with the connection for my cloud nas.
Before on W10 everything was ok - it has 5.17.107 firmware installed.
I have SMB 1.0/CIFS File Sharing Support checked in windows.

  1. I’m able to login in the browser to access it’s settings.

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  2. If I’m trying to see it’s folder in windows explorer I get the following error :

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  3. I’m also able to see it’s media folders/content from : This PC\Storage

I miss something from initial setup? Should I login somewhere else?
Thanks for any reply.

2

This PC\Storage
It’s workgroup is different…matters?

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I must connect to it’s cloud in order to access it’s folders on pc?
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3

None of those you showed seem to be MCH (My Cloud Home)? which this subforum covers. Perhaps head over to the WD Community above and then go to OS3 or OS5.

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4

so my goal is to access files offline… from the NAS. I’m the admin.
The other user from the network can access it without any issue (as before).

5

@Secttor Yes, change the workgroup to workgroup so its the same.

Dashboard Settings, Click on, tap, or activate image to enlarge it.

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6

@cat0w - made the changes for the workgroup but… no result yet. still no access,offline :expressionless:

7

@Secttor
I don’t have Windows 11 at this time. I am waiting for it to be available and ready for my new laptop. Does it have, File Explorer? The image below is from my desktop using Windows 10, File Explorer.

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What happens if you click on Network to the right of Storage under Computer (3)? Does the name of your device show?

8

@cat0w
It has File Explorer, of course.
Number 4 is the device, is visible…and if I double click on it I receive this :

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Also… if I double click Storage under media devices I can access media folders from it (in browser)… interesting?

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9

Same issue here, also after update to windows 11

10

@mqdias, do you have a My Cloud or My Cloud Home device? They are not the same. The My Cloud Home uses a different operating system (not OS5). Suggestions to fix OS5 My Cloud access issues may not work for My Cloud Home access issues.

For OS5 My Cloud devices the following WD Knowledge Base Articles may be relevant for those users having local network access issues.

My Cloud OS 5: Not Detected in Windows 10 & 11 Network
https://support-en.wd.com/app/answers/detailweb/a_id/34902

How to Map a WD Network Drive on Windows 10 and Windows 11
https://support-en.wd.com/app/answers/detailweb/a_id/25436

My Cloud Home users should see and post in their device’s subforum since it is a completely different device.

My Cloud Home Storage
http://wdstagingsplit.staged-by-discourse.com/c/home-cloud-storage/228

11

I just solved it, doing the steps mentioned in this video: NAS Drive NOT VISIBLE on Network Windows 11 FIX [Tutorial] - YouTube

I think that there are similar points as mentioned in your reply.

By the way, thank you very much for the reply!!

12

This video solved my problem.Maybe you can check it.2024 - Fix PATH NOT FOUND - Error 0x80070035 with Windows 11 Pro 24H2

13

@mqdias I watched the video you provided, and it gets me to my shares, but the Public is the only one that opens, and my other share still asks for me to sign in.

I am having this problem with both of my Windows 11 Pro 24H2 computers plus my Windows 10 Pro 23H2.

Both my WDMYCLOUDS work, and I have been using them to play music. My folders are still available on both devices.

The changes I made do have my thumb drive attached to my router working as it should, I can open my folders with all the content inside them. I was getting the same warning from it as I was getting from my MYCLOUD devices.

14

If you are having issues or problems with Windows (particularly Windows 24H2) suddenly being unable to access a NAS (usually using SMB/Samba) after a recent Windows update, then see if the following suggested fixes works.

Some have indicated the second link (Winaero) works to regain access to My Clouds.

15

For my two WDMYCLOUDS I was able to get to my Horace share folders by using the UN and Password that I used to set my devices up.

For my first generation OS3 I used Username and no Password.

For my second generation OS5 I had to use Username and Password.

This image shows my Horace share for both devices and all the folders under it. Click on, tap, or activate image to enlarge it.

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