WD My Passport 0740 i/o device error help

WD External Drives WD Portable Drives
1

here are the details… I need to fix it badly because all my important files and documents are in my external.

diagnostics.png
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diagnostics2.png
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format.png
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properties.png
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driver.png
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computer management
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mycomputer
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1 Like
2

Hello,

Normally the I/O error is related to a bad USB cable or a either port on the computer or the drive.

Are you able to test the drive on a different computer with a different USB cable.

3

I have already tested it on many computers and laptop, and tried another cable, but still nothing.

And my cable is working, I have tried it in another external hard disk

1 Like
4

I have the same prob exactly with my disk drive :cry:

5

Then I think we shouldn’t buy any other WD devices as it all have the same issues with no solves :angry:
just wasting our money and data