WD Mycloud EX4 - now denying me access to shares - Can't map anything

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

I was able to access everything and just finished transferring 4 TB’s worth of data to my EX4.  Then I created a few new share names so that I could better organize that data using the GUI.  No sooner had I finished this then the device dropped all of my mapped drives and now tells me “access denied” and I don’t have the credentials to access the shares.  Has anyone seen this before with the EX4?

EX4

Current firmware as of 24 Jan 2014

Win 7 Desktop

DLINK Router

System scan of EX4 good to go

Reboot - completed - no resolution

All Hard Drives are working and in good health (machine and drives are a couple of days old)

2

***** Further

It tells me to “I do not have permission - please contact my network administrator for access”

3

Are you able to access the dashboard?

Is this happening only on Windows?

Are you able to see and access the shares from other devices, like a mobile device, if you have one?

4

I can access the Dashboard.

Dashboard tells me that I have 3TB in use  and breaks down into what types of files. 

I can see the shares with my WD Live devices in the house but when I try to access the shares it says “No Media In Folder” - and believe me there is.

I can only access 2 of the 8 or so shares I created.  I am transferring data to those and I can see this media on my WD Live players. ** I just began transferring the data to them to see if it was possible and also to verify that I could in fact see the media on the wd player ** all previos folders with media are not accessable and 3 new shares I created with absolutely nothing in them are not accessable as well.

I used the basic setup for a share in the dashboard - pretty much default settings.

5

Did you recently change your windows password?

Can you try to map the share to a windows drive in Explorer and select the option to connect as a different user and provide the username/password of a vaild user you have created earlier on the Ex4.

How was the data copied?

if you copied using something other than windows explorer (copy/paste) or windows tools, then sometimes browsing to the share folder will NOT show you any files, even though you do have files under the share.

6

no I haven’t changed my windows password at all

I selected the option to connect with different credentials - the “admin” won’t work -I did try the earlier user I had that I had already deleted

the data was dragged on dropped from my old nas drives to the EX4 on my win 7 machine. - when all the drives were mapped.  I was watching recorded TV on the EX4 just yesterday, this issue seemed to have come out of nowhere.  Is there a known issue with naming conventions for shares??  here is an example of one of my shares

1.Recorded_TV

old share

Recorded_TV

as soon as I created the share with the “1.” so I could list them as I wanted and they wouldn’t just show Alphabetically this problem started to happen.  The old shares and the new shares that start with a “1., 2., 3.” do not work - the new shares with the number and period prefix don’t even have any data in them but aren’t accessable.