WD MyPassports recognised as CD drives on one PC only

WD External Drives WD Portable Drives
1

Hi all. First of all, how long does it take for WD to respond to support requests? I’ve been waiting for over a week without even so much as an acknowledgement.

My issue is that I have 2x 4TB Western Digital MyPassports which suddenly think they’re CD drives on my PC but, crucially, only on my PC. They’re absolutely fine on my laptop and so I don’t believe this is a drive failure issue.

All the advice that I have found online pertains to a universal problem, i.e. external HDDs getting recognised as CD drives on all computers. That’s not the problem I have.

In disk management, it says that the MyPassports aren’t initialised on my PC, which is not the case on my laptop.

2

Hi @marvindash,

Please refer the below-mentioned link:

Install WD Discovery for Windows

Also, refer to the WD discovery user guide and click on the “How to Set a Password and Unlock a Supported WD Drive” for more instruction on this:

WD Discovery Online User Guide for more information:

3

Hi. I tried that (in fact, I already had WD Discovery on my PC), but it doesn’t work because the drive is still being recognised as a CD drive rather than as a hard drive.