Wd smartware faild

Hello everyone maybe someone can help me with this problem or giving some advise to use my ex4100

I am using windows laptop and pc, i am trying to create backup using the wdsmarte software but the harddisk sometimes doesnt appear so i can not do anything.

Someone has expirence this problem?

What is the best way to kept backup for my laptop with windows and ex4100?

Have you read the User Manual for SmartWare?

Look under the Help tab for more help about using SmartWare.