WD Smartware has lost MyCloud as Backup targer

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,

Set up smartware to backup files and all seemed fine for the first few hours. Now mycloud has disappeared from the backup target list and I am left with just Dropbox.

Have tried adding programs to firewall list etc but still not working, any ideas anyone?

Thanks

1 Like
2

Hello, can you still access the My Cloud Shares? Check if you have the latest Smartware version installed (2.2.0). 

http://www.wdc.com/wdproducts/wdsmartwareupdate/

3

Thank you for your reply, yes I do have the latest version of smartware running.

It was fine but has now dropped and after several restarts still not showing mycloud.

4

Hello TheKidd, please check your private messages. 

5

What was the solution? I’m having the same issue and yes I have the latest version installed (2.2) and the MyCloud is visible through either Windows Explorer or the MyCloud  Dashboard.

6

What router are you using

7

My router is a D-Link DIR-825. I don’t think it’s a router setting because I can still browse to the drive through Windows Explorer and access it through the Dashboard as well on the same computer. It shows up in Smartware after I reboot the MyCloud but after a while it disappears again and the backups I have set up never complete. I have turned off the Drive Sleep energy saver mode so we’ll see if that was the issue, although I would think that it wouldn’t go to sleep until a backup was completed and that if it was asleep the Dashboard wouldn’t be able to access it, or that if the Dashboard woke it up then it would show up in Smartware but it won’t until I restart the drive.

8

Hi,

I had the same problem and after days, hours of trouble shooting and contacting WD technical support with no good answer from them, this is what I ended up doing to take care of the problem;

I disable unpnp and enable Multicast in my router.

I am sure this is going to depend on the type of router you have but it worked for me.  Now am able to access my cloud remotely as well as using SmartWare backup target to backup my files.

Good luck!.

 

1 Like
9

That’s not an option for me because I have other devices on my network that need UPnP enabled. Guess I’ll have to just resort to third party software, which I really don’t want to do. It’s just strange that other software and Windows Explorer has no problem seeing the MyCloud all the time. It’s just Smartware that can’t find it half the time.