WD Sync can't work，It keeps prompting “not connected to the Internet detection”(未接测到internet连接) like forever。。。

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I hope to sync my documents online, between my laptop and my cellphone.

So WD MyCloud and WD Sync for Windows is my best choice, which was working good for serveral months after I got them setuped.

BUT, Two months ago, It just stops working…

The WD Sync for Windows in my laptop keeps prompting”No Internet connection detected". and never syncs files or make any changes when I delete a file.

I tried everything to make it work. And I notice other guys in this Community had the same trouble.

So My question is:

What should I do?

DOES the engineers of WD know the situation of our users?

Any direction is warmly received. Thanks a LOT!!!

BACKGROUND:

S01, WD MYCLOUD is working well. (the S02-S06 proves that ) the firmware is latest.

S02, WD SYNC for Windows in my laptop is the latest version 1.3.5949

S03, I can login in and manage my cloud VIA " #Local NETWORK IP ADDRESS"

S04, I can access all the files and create\upload\delete files, on my laptop VIA “https://files.mycloud.com”, also, VIA "https://idp.mycloud.com/ " and “https://wd2go.com”

S05, I can access all the files and create\upload\delete files, on my laptop VIA the software “WD My Cloud” (latest version )

S06, I can access all the files and create\upload\delete files, on my cellphone VIA the APP “My Cloud” ( both IOS and Android, latest version, both local network\internet, even LTD)

S07, The network which the WD MYCLOUD connects is good. ( the S5-S6 proves that )

S08, The network to my laptop is good. (that’s obivous, how could I post these words? )

S08, I tried to reinstall the windows 7 in my laptop, and reinstall the WD SYNC software.

S09, I tried to reset my WD MYCLOUD, and used the software “WD Sync Setup” to config the MYCLOUD.

S10, I tried to install all the WD software, like"WD_Quick_View_Setup"、 “WD_SES_Driver”、 “WDMyCloud_win”.

S11, I live in CHINA, SO, I tried use VPN on my laptop, switched the server in USA、HONGKONG、JAPAN、SINGAPORE、TAIWAN, them all make the laptop can open the sites, like: FACEBOOK, TWITTER, INSTAGRAM, YOUTUBE, GOOGLE

S12, I tried to connet the WD MY CLOUD to a VPN network, to make sure the link between My CLOUD to the WD servers is NOT blocked.

BUT, AFTER ALL THESE I HAD TRIED.

When I start WD Sync, the status (in sys tray) will go like this:

  1. MyCloud;
  2. Signing
  3. No internet connection detected

Why am I getting the "No internet connection detected” when I clearly have internet connectivity ?
I suspect the possible reason is: Sync Wd this software has BUG.

I have been checking the log file and I see some maybe useful (they all keep updating, and getting bigger and bigger )

WHAT EXACTLY DOES THE ADDRESS “deviceXXXXXXX-721ac7fe.wd2go.com” DO??? I can login in wd2go.com, but I can’t login this stuff !!!

from the file NeXT-MeDia-WMC4N1023826.log

2016/12/13 0:29:14 Severity=INFORMATION Message=Sync thread terminated: NeXT-MeDia, WMC4N1023826 Location=CleanUpSync
2016/12/13 0:30:01 Severity=INFORMATION Message=Sync version: 1.3.5949.26210
2016/12/13 0:30:01 Severity=INFORMATION Message=OnIsPending
2016/12/13 0:30:06 Severity=ERROR Message=DeviceLogin WebException - 未能解析此远程名称: ‘deviceXXXXXXX-721ac7fe.wd2go.com’ -
2016/12/13 0:30:06 Severity=ERROR Message=DeviceLogin Exception - 未能解析此远程名称: ‘deviceXXXXXXX-721ac7fe.wd2go.com’ -
2016/12/13 0:30:08 Severity=ERROR Message=DeviceLogin WebException - 无法连接到远程服务器 -
2016/12/13 0:30:08 Severity=ERROR Message=DeviceLogin Exception - 无法连接到远程服务器 -
2016/12/13 0:30:13 Severity=INFORMATION Message=OnOffline
2016/12/13 0:30:13 Severity=ERROR Message= - Location=HandleException
2016/12/13 0:30:13 Severity=ERROR Message= - Location=HandleException
2016/12/13 0:30:13 Severity=ERROR Message= - Location=BeginSyncAsync
2016/12/13 0:30:13 Severity=INFORMATION Message=Sync thread terminated: NeXT-MeDia, WMC4N1023826 Location=CleanUpSync
2016/12/13 0:31:01 Severity=INFORMATION Message=Sync version: 1.3.5949.26210
2016/12/13 0:31:01 Severity=INFORMATION Message=OnIsPending
2016/12/13 0:31:07 Severity=ERROR Message=DeviceLogin WebException - 未能解析此远程名称: ‘deviceXXXXXXX-721ac7fe.wd2go.com’ -
2016/12/13 0:31:07 Severity=ERROR Message=DeviceLogin Exception - 未能解析此远程名称: ‘deviceXXXXXXX-721ac7fe.wd2go.com’ -
2016/12/13 0:31:09 Severity=ERROR Message=DeviceLogin WebException - 无法连接到远程服务器 -
2016/12/13 0:31:09 Severity=ERROR Message=DeviceLogin Exception - 无法连接到远程服务器 -
2016/12/13 0:31:14 Severity=INFORMATION Message=OnOffline
2016/12/13 0:31:14 Severity=ERROR Message= - Location=HandleException
2016/12/13 0:31:14 Severity=ERROR Message= - Location=HandleException
2016/12/13 0:31:14 Severity=ERROR Message= - Location=BeginSyncAsync
2016/12/13 0:31:14 Severity=INFORMATION Message=Sync thread terminated: NeXT-MeDia, WMC4N1023826 Location=CleanUpSync

from the file WD Sync.log :

2016/12/13 10:22:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:23:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:24:36 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:25:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:26:48 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:27:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:28:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:29:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:30:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:31:41 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:32:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:33:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:34:36 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:35:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception
2016/12/13 10:36:37 Severity=ERROR Message=Analytics.AddMetricsEvent - Bad param (Login Error,Local Sync,Exception

from the file WD Sync Notifications:

2016/12/10 10:12:51 Severity=ERROR Message=通信对象 System.ServiceModel.Channels.ServiceChannel 无法用于通信，因为其处于“出错”状态。 Location=WDLiveFile: Void Ping()
2016/12/10 10:12:52 Severity=INFORMATION Message=Set up callback client.
2016/12/10 17:36:12 Severity=ERROR Message=通信对象 System.ServiceModel.Channels.ServiceChannel 无法用于通信，因为其处于“出错”状态。 Location=WDLiveFile: Void Ping()
2016/12/10 17:36:12 Severity=INFORMATION Message=Set up callback client.
2016/12/11 2:19:54 Severity=ERROR Message=通信对象 System.ServiceModel.Channels.ServiceChannel 无法用于通信，因为其处于“出错”状态。 Location=WDLiveFile: Void Ping()
2016/12/11 2:19:54 Severity=INFORMATION Message=Set up callback client.
2016/12/12 23:08:31 Severity=ERROR Message=通信对象 System.ServiceModel.Channels.ServiceChannel 无法用于通信，因为其处于“出错”状态。 Location=WDLiveFile: Void Ping()
2016/12/12 23:08:31 Severity=INFORMATION Message=Set up callback client.

from the file Orion.log:

2016/12/13 10:34:18 Severity=INFORMATION Message=Unauthorized - 远程服务器返回错误: (401) 未经授权。
2016/12/13 10:34:47 Severity=INFORMATION Message=Unauthorized - 远程服务器返回错误: (401) 未经授权。
2016/12/13 10:35:17 Severity=INFORMATION Message=Unauthorized - 远程服务器返回错误: (401) 未经授权。
2016/12/13 10:35:47 Severity=INFORMATION Message=Unauthorized - 远程服务器返回错误: (401) 未经授权。
2016/12/13 10:36:17 Severity=INFORMATION Message=Unauthorized - 远程服务器返回错误: (401) 未经授权。
2016/12/13 10:36:47 Severity=INFORMATION Message=Unauthorized - 远程服务器返回错误: (401) 未经授权。
2016/12/13 10:37:18 Severity=INFORMATION Message=Unauthorized - 远程服务器返回错误: (401) 未经授权。
2016/12/13 10:37:48 Severity=INFORMATION Message=Unauthorized - 远程服务器返回错误: (401) 未经授权。（The remote server returned an error: (401) Unauthorized.）

from the file Analytics.log:

2016/12/11 8:48:28 Severity=ERROR Message=Maximum of 2 retries reached. Stop sending analytics info. Location=AnalyticsBoolean DoSendInfo(GAInfo)
2016/12/11 10:04:37 Severity=ERROR Message=远程服务器返回错误: (500) 内部服务器错误。 Location=AnalyticsBoolean DoSendInfo(GAInfo)
2016/12/11 10:04:37 Severity=ERROR Message=Maximum of 2 retries reached. Stop sending analytics info. Location=AnalyticsBoolean DoSendInfo(GAInfo)
2016/12/13 0:19:37 Severity=ERROR Message=远程服务器返回错误: (500) 内部服务器错误。 Location=AnalyticsBoolean DoSendInfo(GAInfo)
2016/12/13 0:19:37 Severity=ERROR Message=Maximum of 2 retries reached. Stop sending analytics info. Location=AnalyticsBoolean DoSendInfo(GAInfo)

from the file Configuration.log:

2016/6/2 10:20:11 Severity=INFORMATION Message=WD Sync Configuration launched
2016/6/2 12:37:37 Severity=INFORMATION Message=WD Sync Configuration launched
2016/6/2 12:38:09 Severity=INFORMATION Message=C:\Users\NeXT\My Cloud already exists.
2016/6/2 12:38:09 Severity=INFORMATION Message=C:\Users\NeXT\My Cloud already exists.
2016/6/2 12:38:09 Severity=INFORMATION Message=Configuring NeXT-MeDia for sync (remote).
2016/6/2 12:38:18 Severity=INFORMATION Message=Remote path: /Next/WD Sync/
2016/6/2 12:38:34 Severity=INFORMATION Message=Sync pair created for user next on NeXT-MeDia - Local = C:\Users\NeXT\My Cloud, Remote = /Next/WD Sync/

2

deviceXXXXXXX-721ac7fe.wd2go.com is the unique ID of your MyCloud device and you may want to edit your post and comment out the details like I just did.

QUESTION:
From your local PC, can you do the following and the results are good?

ping mycloud.com
nslookup mycloud.com
nslookup wd2go.com
nslookup wdc.com
tracert mycloud.com
tracert wd2go.com

3

Thanks for your reply. I have changed the device ID.

And I have ran the tests following your list. the results are not quite good.

Clearly I can access all the websites, mycloud.com, wd2go.com, wdc.com. You can see the screen captures.

But the ping is not stable. and as to the nslookup, they all failed. both in direct connection and the one through VPN.

Could you tell me what happen? Is there any problem about my network or my router?

1441×931 174 KB
1038×497 220 KB

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1238×1019 46.3 KB
757×844 30.9 KB

5

800×816 9.39 KB
784×992 10.6 KB

1 Like
6

I live in China and have the same problem. Never managed to get WD Sync for Windows working from the start. Have you found a solution? Thanks.

7

中文你能看懂吗？

我就是把sync软件卸载了，然后打开vpn，确保可以打开facebook，youtube之类的外网。我还试着ping了一下帖子里那个人给我的几个网址。然后重新安装sync，重新添加硬盘，然后无缘无故就好了。

发自网易邮箱 iPhone 版
在2017年10月07日 22:46，willwudan 写道：

willwudan
October 7 |
Huang_Next:

The WD Sync for Windows in my laptop keeps prompting”No Internet connection detected". and never syncs files or make any changes when I delete a file.

I live in China and have the same problem. Never managed to get WD Sync for Windows working from the start. Have you found a solution? Thanks.

Visit Topic or reply to this email to respond.

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8

你好，难道都是询问sync同步来这儿提问的吗？哈哈:handshake::handshake:
我打电话给西数官方，直接回复就说在中国这个功能确实不能可靠使用。本来买来打算作为云盘，可惜只能在局域网同步文档了。

9

很早以前发的帖，其实云盘功能已经用了很久了，感觉就是卸载，重装，添加，翻墙，这几个操作来回。

我的经验是，连续几天都连不上，就放弃，和你无关，就是服务器犯病了。过半个月再试试，没准莫名其妙就好了。而且，只要连上一次，后面就正常了。我胡乱猜测一下，可能和服务器首次认证设备有关。

另外，个人体验，360有个“功能大全”，里面有个“断网急救箱”。连接之前试试，或有奇效。

在 2017-11-30 11:35:31，“doming” wd@discoursemail.com 写道：

doming
November 30 |

你好，难道都是询问sync同步来这儿提问的吗？哈哈:handshake:
我打电话给西数官方，直接回复就说在中国这个功能确实不能可靠使用。本来买来打算作为云盘，可惜只能在局域网同步文档了。

Visit Topic or reply to this email to respond.

In Reply To

Huang_Next
October 20 |
中文你能看懂吗？ 我就是把sync软件卸载了，然后打开vpn，确保可以打开facebook，youtube之类的外网。我还试着ping了一下帖子里那个人给我的几个网址。然后重新安装sync，重新添加硬盘，然后无缘无故就好了。 发自网易邮箱 iPhone 版 在2017年10月07日 22:46，willwudan 写道： willwudan October 7 | Huang_Next: The WD Sync for Windows in my laptop keeps prompting”No Internet connection detected". and ne…

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10

觉得还是WDSync客户端的Bug。同样在内地用，files.mycloud.com和Android版，Mac版的，一切正常，偏偏就是WIndows版的，死活不行。