Just upgraded to WD TV Live Plus so I can watch netflix but keep getting ‘cannot connect to netflix’ message. The menu appears but the program does not play. Is there a fix on the way or should I just return back to Amazon and buy a Roku device?
Welcome to the forums.
How are you connecting to the internet – do you have a wireless card in the Live, or are you wired to your router? And does the Live report your network connections as okay?
Hey Mike,
I am using a wired connection. YouTube and Streaming from a network drive work fine. Network tests all check out. I reach the netflix main menu, although I only see the instant play tab. Once I select a program to play it appears to start to stream but I never get a picture and after ~1min I get the error. I can stream from my PC on the same connection.
Have you tried contacting the Netflix folks?
I say this (even though it’s playing for you through your PC, because it’s using a different interface there) because someone here actually got some great help from the Netflix people (it turned out his queue was at fault). Your issue sounds so very different from anything anyone has reported here that it makes me suspect the problem is at the Netflix end of things (might not be, but it just smells like it). I’ve never had a problem playing Netflix on the Live but the ones that have had problems are nearly always related to not being able to login in the first place OR having the Live reboot halfway through playing a file. Never seen one where they get the error you mention.
It’s at least worth a try – or you can return the unit and try something else.
Actually, it sounds like the same high bandwidth digital content protection problem others are having with certain HDTVs:
Panasonic 32LX85
Panasonic TH-42PX50U
Phillips 32PFL5332D
Philips 42PF9630A/37
Magnavox 32MF231D/37
WD has already reproduced the problem and is working with Sigma on a fix for this issue.
The instant queue loads up but the movie either pixelates or goes to a blank screen.
This is NOT a Netflix issue.
It depends on whether he’s connecting via HDMI and/or trying to play HD materials (neither of which he mentioned).
If not – it’s not the same issue.
I am using HDMI and have tried playing both SD and HD Movies
One further note my PS3 has now also stopped playing but the PC works fine.
So the things you can try are switching to composite or component and seeing if that fixes things (yes, it’s not a permanent fix but it will isolate the problem) as well as contacting Netflix, because it may well be a problem on their end (particularly if your PS3 has also stopped).
Thanks Bill. :)
dbred wrote:
I am using HDMI and have tried playing both SD and HD Movies
One further note my PS3 has now also stopped playing but the PC works fine.
Very odd that your PS3 also stopped working.
Have you tried de-activating the Plus (and PS3 for that matter) from your Netflix account and re-activating? The easy de-activating method is mentioned in the FAQ, section 4-J.
Please continue…
