WDMyCloud.com Sign Up not possible (WDMyCloud 6TB)

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hello,

I´m trying to sign up an account for wdmycloud.com and it doesnt work.

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Connection status = Ready and Cloud access is now availabale for my device.

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I was trying different eMail-adresses and accountnames.

Do you have any suggestion to help me for a successful sign up ?

Thank in advance

Thomas

PS: I did try out to sign up for other local users. I did try out to shut down firewall. I did make a few restarts. Yes my Cloud is directly connected with router and yes I was trying to sign up with a 2nd browser. No success :frowning:

2

Update your My Cloud firmware to the latest version. Your screen captures appear to indicate you are using pre WD OS 3 firmware. Older versions of the firmware, pre WD OS 3 firmware, may not support remote access or the MyCloud.com web portal.

http://support.wdc.com/product.aspx?ID=904

3

Thanks for your suggestion, but I was updating firmware two days ago.

MyCloud-Dashboard says “v04.01.01-413”

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Any other suggestions?

Thomas

4

The latest v4.x firmware for the single bay My cloud is 04.04.05-101 (12/13/2016).

https://support.wdc.com/downloads.aspx?g=904&lang=en#firmware

5

Firmware is now “up to date” - but i still can`t sign up!

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6

Now it works :slight_smile:

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The problem was a wrong date !! Date was “26.11.2016” !! Since I changed my date to:

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it was possible to sign up !!!

Greetings

Thomas