WDTV Live disconnects from the HDD after a few seconds/minutes?

WD Legacy Products WD TV Live Streaming
1

Hello all. It’s my first post in this forum and well, I’m very confused about this issue:

The backround:

I tested a wd tv live a few weeks ago with a 2TB HDD via usb 2.0 just to check out it’s capabiltiy of playing 1080p/50fps files. Well, the files playing fine, at least after pause the file for 5 seconds or so - if I don’t pause, it seems like the playback ist just at 25fps or so. So I wrote to the wd-support and after 2 weeks they just point out that the wd tv live not supports these kind of files (1080p/50fps .mts). That’s said I bought my own WD TV LIVE cause at least I’m very happy of being able to play these files. I also bought a external HDD case (fantec qb-35us3) and a WD Caviar green 3TB. 

When I connect this case to the wd (via usb 3.0) it’s getting listed after a few seconds but when I start a file (every kind of file-type, not only the files I mentioned above), the WD disconnects from the HDD after a few seconds, sometims after a few minutes… I can’t see any reason for this behaviour… I’ve already tried to search a solution for this issue on the internet, but I wasn’t able to find anything like that. 

I already deleted the wd-related files on my HDD , with no effect…

Is there anybody who knows how to solve this problem? I’m running out of ideas right now… and it’s very frustrating…

Thanks in advance !!!

Neo

2

After hours of brainstorming it seems that the most simple of all options did the job: I reset the wd live and right now everything is fine. Maybe there has been an error with a wrong drive-eject or something like that. But the behaviour of the wd live on all (!) drives I tested after this error is absolutely weird … strange little box…

I have to run a test with a longer video, but I think the wd will not disconnect from the drive even when the file plays more than 15min (like I mentioned in post #1)… 

3

Well… after checking out again with the file where I encountered this problem for the first time I think I have an explanation for this behaviour of the wd live:

 so if anybody has a problem with the wd live that stops playback and has malfunctions after that: make a rest and: check out the specific file where the playback stopped… there is a highly chance that the file has a broken strucutre - in my case it’s a mkv-file and I checked it on my pc: the backup copies on each of my other drives came up with the same: the file is broken after 28min…

So, first check out the file before trying something special…