I have hit my technology ceiling, which is probably quite low to everyone else out there. I need help. Please feel free to talk to me like a dummy because I don’t understand 90% of the problems/solutions on here.
I bought a MyCloud a few months ago. Took it home, hooked it up to the PS3. It played everything but MKV files. Okay. So I bought a WDTV. Yay! Everything works for a few months. Then, without having made any updates or changed any settings, The WDTV says that my files are in an unrecognized format and to check the user guide for a list of support formats. It does this for MKV, AVI, MP4, even a JPG movie poster! So I go back to watching on the PS3, and I watch the MKV files on my laptop or phone.
Then the MyCloud stopped streaming to my phone. I can access the folders, but if I try to play content, it displays a cloud with a question mark.
Now my PS3 says there is a DLNA protocol error (2104). I googled it, and the problem seems to be with firewalls? I didn’t understand the analysis of the problem much less the solution. And everything seemed to be for Windows users. I have a 6-year old Macbook.
When the WDTV pooped out on me, I called WD and they said they would escalate the problem and call me back. That was some months ago. Does anybody have any suggestions as to what I can do?
